Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
The post holder will be required to work closely with ward manager assisting general administrative/clerical duties and be fully competent in the features of the hospital computer system and undergo further training when systems are updated and, as job requires. Ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and providing prompt and accurate response to all enquiries.
Our team is committed to providing high quality, safety focused, and holistic care in a warm and friendly environment. We are passionate in education and supporting our staff.
Main duties of the job
Larch ward is a 20-bedded acute surgical unit specialising . The main element of the role is to assist the Ward Manager and Nurses with general ward administration/clerical duties to ensure the smooth running of the unit as required. You will be the first point of contact for patients, their friends and families and ensuring that messages are passed appropriately and in a timely manner. To register patient details on ICARE ensuring a high level of data accuracy. To deal with written and telephone enquiries for the unit as appropriate, answer phone, cancellation e-mails, post, date stamping, photocopying, scanning- ensuring referral letters are sent/taken to the appropriate departments. Ordering all stocks for services within the site. General filing duties as required. To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process of obtaining medical notes when required and maintaining confidentiality at all times.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities The Ward Administrator is the first point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
Dealing with bereaved relatives in a polite and courteous manner, being approachable and friendly. It is also essential to have good telephone verbatim. To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly, to be able to arrange where the patient needs to be booked, it is also important to develop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
Patient confidentiality should be maintained at all times.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS
To book follow up appointments as required
Booking of hospital transport for patients according to the hospital Transport Policy. Liaise
with the Transport team with enquiries.
Person specificationQualifications and Training Essential criteria
- Minimum Level 2 in English and maths or equivalent (Level 2 is equivalent to GCSE grades A*- C ; new GCSE 4 - 9 )
- Willing to commit towards an Apprenticeship
Desirable criteria - GCSE English, Math's or equivalent evidence of literacy and numeracy
Experience Essential criteria
- Previous experience of working in a busy environment or an acute health setting
- Previous experience in an admin role
- Experience using oracle
- Experience using Icare
Desirable criteria
- Previous experience of working in a busy environment in a healthcare setting
- Previous experience of minute taking
Skills and Abilities Essential criteria - Basic computer literacy (Word, Excel, PowerPoint)
Desirable criteria - Ability to prioritise a busy workload
Knowledge Essential criteria
- Basic understanding of practical Data Protection issues
- Knowledge of child and adult protection issues
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.
Employer certification / accreditation badges Applicant requirementsThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download - JD ward clerk (PDF, 797.9KB)
- Working at LGT (PDF, 4.2MB)
- Visa and Certificate of Sponsorship Information for Applicants (PDF, 3.8MB)
- Candidate Guidance on the use of AI (PDF, 3.8MB)
