Client Support Co-ordinator

October 27, 2025

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<div><h2>Overview</h2><p>We have an exciting new opportunity for a Client Support Co-ordinator to join our team, based out of our Wolverhampton (Birmingham) Branch.</p><p>As the designated sole point of contact for Key Clients, you will ensure their day-to-day requirements are understood, met, and supported to the highest standards to ensure all compliance and reporting requirements are fulfilled for both the Client and internal stakeholders.</p><h2>Responsibilities</h2><ul><li>Create missing/damage letters by gathering evidence from the different record holding systems and local depots, communicate and negotiate letters with the customers, processing as per internal procedures and customer contact SLAs.</li><li>Review the labour tasks from installation jobs, liaising with the Installation and Solutions teams to accurately calculate charges to customers. Liaise with customers/sales teams and generate an invoice once the charge has been agreed.</li><li>Raise hire fleet sales quotations and process the sales on the company system.</li><li>Act as a single point of contact for customers in relation to missing/damage or labour costs, while communicating with the wider teams to gather information to handle the cases.</li><li>Take ownership of customer problems and disputes, handling these in a professional manner seeking the best possible solution for the customer and the business.</li></ul><h2>Qualifications & Experience</h2><ul><li>Experience working on a hire desk or in a similar role would be advantageous.</li><li>Strong communication skills both written and verbal.</li><li>Ability to build and maintain good customer relationships.</li><li>Ability to prioritise workload.</li><li>Literacy and Numeracy Skills.</li><li>A good understanding of IT systems including Excel, Word and Outlook.</li><li>Ability to stay calm under pressure.</li><li>A proficient level of problem-solving skills.</li></ul><h2>What we can offer you</h2><ul><li>Competitive salary</li><li>Eligible for company bonus scheme (annual and quarterly payments)</li><li>25 days holiday (plus length of service increases) + 8 Bank Holidays</li><li>Holiday buying (up to an additional week)</li><li>Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships</li><li>Pension scheme with contribution based on total earnings not just salary</li><li>Life assurance protection at 3 x salary</li><li>Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)</li><li>Employee Assistance Programme (EAP) & access to Mental Health First Aiders</li><li>Employee referral scheme (up to £1,000 per referral)</li><li>Hybrid working (i.e., working from home and in the office) pattern</li><li>Support for development and training</li></ul><p>This role is not open to Agencies - Please no calls or emails - Thank you.</p><h2>EDI Statement</h2><p>Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.</p><h2>Seniority level</h2><ul><li>Entry level</li></ul><h2>Employment type</h2><ul><li>Full-time</li></ul><h2>Job function</h2><ul><li>Information Technology</li></ul><p>Referrals increase your chances of interviewing at Workdry International Ltd by 2x</p><p>Get notified about new Support Coordinator jobs in <strong>Birmingham, England, United Kingdom</strong>.</p><p>West Midlands, England, United Kingdom 2 weeks ago</p></div> #J-18808-Ljbffr

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