INDEPENDENT LIVING OFFICER

October 27, 2025

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About The Service
An exciting opportunity has arisen for a committed individual with excellent interpersonal and communication skills to join our Independent Living Support Service.

Independent Living Services (ILS) support vulnerable adults to live independently at home and connected to their communities, through tailored information, advice and support - enabling people to take control of their own lives.
About the job
You will be responsible for establishing and maintaing good relations with clients, being the key contact through their time of entry to and exit from the Independent Living Support Services.

You will be responsible for collecting financial and all other relevant information from service users or their representatives relevant to their service needs and referrals.

You will undertake the financial assessment and reassessment to determine the individual service user's ability to contribute to relevant services and identify entitlement to all types of benefits, assist with applications to maximise income.

Liaise with other service areas, agencies and establishments to ensure the client's needs are addressed, and delivered.

Take ownership of client cases, and liaise with relevant officers regarding delivery of services.

Evaluate the end delivery of service and inform management of areas of concern/improvement, ensuring service area targets are achieved.
What We Are Looking For From You
You will need to have experience of working with, or understanding the needs of vulnerable adults, have an understanding and experience of income assessment, and benefit maximisation. You will need to be an excellent communicator with the ability to listen, act and inform. You will need to form partnerships with internal and external services and organisations. You will spend the majority of your time interacting with customers and responding to their requests and queries. You will usually work in an environment where you are face to face with your client using your strong communication, decision making and analytical skills to ensure the delivery of a timely and responsive customer experience.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional information
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

This post is subject to a Disclosure and Barring Service Enhanced check.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Recruitment Pack
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice

If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Emma Powell on 02920537333 or Chelsey Hayes 02920 234234.

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