CONTACT OFFICER

October 27, 2025

Other Jobs To Apply

About The Service
An exciting opportunity has arisen within Housing & Communities Service Area for a Contact Officer within Independent Living Services.

Independent Living Services (ILS) support vulnerable adults to live independently at home and connected to their communities, through tailored information, advice and support - enabling people to take control of their own lives.
About the job
The successful candidate will work as a member of the First Point of Contact team, providing advice, information and assistance on Independent Living Services to members of the public, linking into Health & Social Care Services and referring to other agencies.
What We Are Looking For From You
The successful candidate will have excellent communications and IT skills and experience of working within a Social Care, Health, Third Sector or Advice giving environment. You will have a strong track record of managing resources effectively and providing excellent outcomes for customers.

You will need to demonstrate an ability to respond sensitively to individual's circumstances, as well as having a positive can do attitude.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional information
This post is temporary until 31st March 2026.

This post is subject to a Disclosure and Barring Service Enhanced check.

This vacancy is suitable for post share.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

The interview process for this role will be conducted face to face or otherwise on a virtual basis using an appropriate online platform. The hiring manager will advise on the format of the interview as part of the recruitment process. If you have any concerns about your ability to take part in a virtual interview process or would like to have an informal chat about this role please contact Maggie Friend, First Point of Contact Hospital Team Manager on telephone number 029 2184 1992.

Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Recruitment Pack
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice

Attachments

JD&PS

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...