IT Support Specialist - part-time job

October 25, 2025

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We are looking for a part-time contractor who will be available for ad hoc assignments. The role combines remote end-user support with on-site interventions for hardware-related issues and complex incidents that cannot be resolved remotely. Support Engineers will act as an extension of the IT team, handling escalated cases from the Service Desk, performing hands-on troubleshooting, and providing smart-hands support when needed. On-site visits are conducted as required, ensuring business continuity and adherence to SLA targets across the regions. Your tasks <ul><li>Providing remote and on-site technical support at customer locations in response to service requests (on demand)</li><li>Diagnosing and resolving hardware issues related to desktops, laptops, printers, and other peripheral devices</li><li>Performing hardware upgrades, replacements, and initial equipment setups at client sites</li><li>Troubleshooting and resolving network connectivity problems (LAN/WAN/Wi-Fi) both remotely and on-site</li><li>Installing and configuring software applications, including Microsoft Office (Outlook, Word, Excel, Teams)</li><li>Providing remote technical support to end-users via phone, email, or remote access tools</li><li>Logging and managing incidents and service requests using the internal ticketing system</li><li>Supporting users with account access, password resets, and other routine service tasks (including Active Directory)</li><li>Ensuring compliance with company security policies and IT standards during all support activities </li></ul>Requirements <ul><li>Minimum one year of experience in a similar position</li><li>Good knowledge of computer hardware and basic configuration components, printer/scanner configuration and troubleshooting</li><li>Experience with configuring MS Outlook, Teams, and working knowledge of MS Word and MS Excel</li><li>Understanding of LAN/WAN and Wi-Fi network configuration and maintenance</li><li>Proficiency in Windows operating systems (Windows 10/11) and basic troubleshooting steps</li><li>Knowledge of Active Directory and user account management</li><li>Familiarity with remote desktop tools (e.g., AnyDesk, TeamViewer, RDP)</li><li>Possession of an active driver's license </li></ul>Job no. 251024-OXKWG Benefits For You Diverse portfolio of clients Wide portfolio of technologies Employment stability Remote work opportunities Contracts with the biggest brands Great Place to Work Europe Many experts you can learn from Open and accessible management team

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