<strong>HR Advisor Job Description – Energy Saving Trust<br><br></strong>Introduction<br><br>At Energy Saving Trust the HR advisor’s primary focus is to provide expert guidance and support to both management and employees, ensuring HR practices are aligned with legal requirements, company policies, and business objectives.<br><br>Working with a HR business partner within a client area, you will serve as a key liaison between managers and employees to help resolve workplace challenges, promote a positive culture, and drive organisational success. This role is essential in supporting our HR function, ensuring compliance with policies and regulations, and fostering a productive, engaged, and thriving work environment.<br><br>Key Responsibilities<br><br><ul><li>Build and maintain strong, collaborative relationships with key stakeholders, providing guidance and expertise on a wide range of HR matters, including sickness absence, return to work, performance, grievances, and disciplinary actions, identifying opportunities to apply a coaching style approach.</li><li>Identify potential risks, ensure compliance with legal requirements and internal policies, and encourage a positive and supportive workplace environment for all employees.</li><li>Support employees and managers to facilitate the smooth onboarding and integration of new employees, gathering feedback to drive continuous improvement, enhance employee retention and minimise employee turnover.</li><li>Provide support, guidance, and advice on all HR policies and procedures, offering hands-on assistance to ensure compliant, solution-focused hearings, with accurate note-taking and thorough follow-up.</li><li>Deliver accurate and timely administrative support across all stages of the employee lifecycle, including payroll, job changes, exit interviews, and data entry into HR systems.</li><li>Collect, analyse, and present feedback using data to HR business partners in a compelling, narrative-driven format, proactively offering solution-oriented ideas to highlight opportunities for HR-driven improvements, for example by analysing exit interview feedback to suggest retention related solutions.</li><li>Manage the central HR inbox, serving as the primary point of contact for a variety of queries from employees and managers. Identify trends, propose relevant solutions or resources to address emerging issues, and promote a culture of self-service to empower employees.</li><li>Oversee the occupational health referral process from start to finish, ensuring all relevant recommendations are implemented and regularly reviewed to meet both employee and business needs. Support employees in bringing their authentic selves to work by promptly identifying opportunities for reasonable adjustments.</li><li>Collaborate with HR business partners and the HR operations manager to develop and maintain operational HR policies and processes, including employee relations, absence management, probation, leave policies, and disciplinary procedures.</li><li>Work closely with the L&D team to deliver continuous training on HR policies and processes, ensuring effective communication and adherence across the organisation.</li><li>Stay up to date with the latest HR-related legal developments, policies, and procedures, continuously enhancing skills, behaviours, and strategies to maintain a forward-thinking approach to HR.</li><li>Collaborate with HR business partners (and step in to deputise as needed), actively seeking opportunities to learn and grow within your role.</li><li>Have started to build strong working relationships with your client group, the HR team, and key stakeholders across the organisation.</li><li>Be familiar with Energy Saving Trust’s HR policies, systems, and internal processes.</li><li>Be supporting routine HR queries and contributing to core HR operations such as induction, managing the HR inbox, and employee lifecycle administration.</li><li>Have shadowed or supported at least one employee relations case, such as absence management or a probationary review.</li><li>Be confidently handling a range of operational HR queries and providing advice to managers on routine employee relations issues.</li><li>Take ownership of the occupational health referral process and begin identifying opportunities for implementing reasonable adjustments.</li><li>Be managing employee lifecycle processes independently and contributing to HR data reporting—offering insights and identifying solutions.</li><li>Be spotting patterns and trends from employee feedback and working with your HR Business Partner to share ideas and suggestions.</li><li>Be actively involved in reviewing HR policies and processes, and supporting communication of updates across the organisation.</li><li>Be recognised as a trusted advisor by your client group and providing confident, practical guidance to managers on employee relations matters.</li><li>Be contributing ideas to enhance employee experience and retention, drawing on data and insights (e.g., from exit interviews).</li><li>Have delivered or co-delivered at least one training session or workshop in partnership with the Learning & Development team.</li><li>Be proactively working with HR Business Partners to identify and act on opportunities to improve the employee journey.</li><li>Stay up to date with changes in employment law and share relevant updates with the team to help ensure a compliant and forward-thinking HR service.</li><li>Demonstrated experience as an HR advisor or in a similar HR role.</li><li>In-depth knowledge of employment law, HR best practices, and industry trends.</li><li>Well-developed communication and interpersonal skills.</li><li>Ability to build effective relationships and influence stakeholders at all levels.</li><li>Strong problem-solving and decision-making capabilities.</li><li>Excellent organisational skills with a keen eye for detail.</li><li>High level of accuracy and attention to detail.</li><li>Solution-oriented with a proactive, forward-thinking approach.</li><li>Strong empathy with the ability to adapt communication to suit various situations.</li><li>Eager to learn, grow, and thrive in a fast-paced environment.</li><li>CIPD qualification.</li><li>Coaching qualification.</li><li>Experience with HR systems.<br><br></li></ul>Milestones<br><br><strong>Desirable Qualifications<br><br></strong>Essential Qualifications and Skills<br><br>GL9208HG891SG04M<br><br><ul><li>48PX9LCK4</li><li>Refresh your CV regularly – Think of it as a little career glow-up. It can boost your confidence and help you see how far you’ve come.</li><li>Tailor your applications – Align your experience and strengths closely with the role to stand out.</li><li>Use tools like AI – They can help structure or polish your responses, but make sure your voice and experience shine through.</li><li>Be kind to yourself – Take breaks when needed. A clear mind is your best asset during a job search.</li></ul>