Customer Services Officer

October 27, 2025

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Social network you want to login/join with:Bereavement Services is part of Sheffield City Council and is committed to providing the best possible service to bereaved families of Sheffield and surrounding areas. We manage and maintain 16 cemeteries carrying out over 1500 burials per year across the city. Our two crematoriums City Road and Hutcliffe Wood carry out over 2700 cremations per year. The main office is situated at City Road Cemetery where callers and visitors are treated with dignity, respect and in a professional manner. We strive to maintain the core values of the council by ‘being open and honest’, ‘working together to get things done’ and most importantly maintaining our own mantra ‘that people are at the heart of what we do’.An exciting and challenging opportunity has arisen for an enthusiastic, efficient, proactive, empathic, competent person to join the administration team at Bereavement Services. You will work closely with a fellow Customer Services Officer and a small team of Bereavement and Coronial Officers. The role is key in supporting service delivery for the bereaved of Sheffield and surrounding areas.We are looking for a motivated self-starter who has excellent customer service and IT skills, there is a requirement to be familiar with Microsoft Offices packages, such as, Sharepoint, Teams and Microsoft 365. Bereavement Services are moving to the Storm Telephone System shortly so some knowledge of this would be advantageous. Knowledge of Sheffield City Councils financial system (Integra) would also be advantageous. You will need to demonstrate good planning, organisation, and problem-solving skills, be able to manage and juggle a busy workload and work under pressure. Often working to a deadline.Flexibility and resourcefulness are key to the successful running of the service as is the ability to react positively to change and embrace new ideas. Bereavement Services have a relatively new cloud-based administration system for booking in services and therefore you would be expected to undergo training on this system, a system that is unique to other council software packages.You will need to be approachable and have proven people and interpersonal communication skills as the ability to work with, and support, other teams within Bereavement Services. Occasionally, you may be asked to work in our 3 chapels but only during busy periods or when other staff are not present due to short notice absences. There may also be a requirement to work at Medico Legal Centre in Sheffield to cover leave or sickness.A key requirement is being able to manage difficult conversations and being sensitive and empathic to the needs of the bereaved.Experience of working with the bereaved would be desirable but not essential.Please read the job description and person specification for this post carefully before completing your application and if you would like to find out more about the post please make enquiries with Kathryn Rodgers 0114 2396068 email: or Sophy Scott 0114 2735550 email: #J-18808-Ljbffr

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