Outbound Customer Service Agent

October 28, 2025

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<div><p>Outbound Case Manager, close to Reading: As an Outbound Case Manager you will play a key role in managing customer interactions and ensuring a seamless service experience. This permanent position in Reading offers an exciting opportunity for individuals with a passion for customer service and problem-solving.</p> <h2>Client Details</h2> <p>Outbound Case Manager, close to Reading: This opportunity is with a medium-sized organisation within the luxury manufacturing industry, known for delivering exceptional service to its clients. The company has a strong focus on operational excellence and customer satisfaction, with a vibrant presence in Reading.</p> <h2>Description</h2> <p>Outbound Case Manager, close to Reading</p> <ul> <li>All areas of B2C Customer Service and making outgoing proactive phone calls and follow up emails</li> <li>Proactively manage customer cases, ensuring timely and effective resolution of issues.</li> <li>Make outgoing phone calls to customers primarily to deal with ongoing disputes and complaints</li> <li>Engage with customers via outbound communication channels to provide updates and gather information.</li> <li>Work closely with internal teams to ensure smooth case management and service delivery.</li> <li>Maintain accurate records of customer interactions and case progress using company systems.</li> <li>Identify opportunities to improve customer experience and share insights with relevant teams.</li> <li>Adhere to company policies and procedures while maintaining a professional and courteous approach.</li> <li>Meet performance metrics related to case resolution and customer satisfaction.</li> <li>Support additional customer service tasks as required by the department.</li> </ul> <h2>Profile</h2> <p>A successful Outbound Case Manager should have:</p> <ul> <li>Experience in customer service within a professional environment</li> <li>Ideally have made outgoing phone calls.</li> <li>Strong communication and problem-solving skills.</li> <li>Ability to manage multiple cases effectively and prioritise tasks.</li> <li>Familiarity with case management systems or related tools.</li> <li>Attention to detail and a commitment to providing excellent service.</li> <li>A positive attitude and the ability to work well as part of a team.</li> </ul> <h2>Job Offer</h2> <ul> <li>A competitive salary of approximately 24000 - 27000 per year.</li> <li>Permanent role within a stable and growing company in Reading.</li> <li>Supportive team environment with a focus on professional growth.</li> <li>Generous holiday leave and access to company benefits.</li> </ul> <p>If you are eager to advance your career as an Outbound Case Manager in Reading, apply today to join a company committed to excellence in customer service.</p></div> #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...