Customer Service Advisor - Hybrid

October 28, 2025

Other Jobs To Apply

Service Excellence Advisor

Hybrid, start date 17th November 2025

Based in Bedworth (1–2 days a week in office)

Key points

Major UK insurance company (trusted by millions)
Entirely customer service based role with no sales
Hybrid role, high percentage of remote working, with all equipment provided
37.5 hours per week, shift-based rota across 7 days (2 out of 6 weekends)
Basic salary: £24,500
Quality bonus: up to £200/month (QA-based)
Great benefits, training and progression

Are you great with people, calm under pressure and ready to build a career in customer service? If you’re looking for a fully hybrid role with proper training and progression, where your empathy and professionalism make a real impact... this could be a perfect fit.

The role in a nutshell

You’ll be joining our client’s Service Excellence team, supporting customers with a wide range of service queries. This includes handling complaints, payment queries, booking repairs (including boilers), and managing insurance service calls for major partners such as John Lewis, Scottish Power, HSBC and Argos.

All calls are inbound, so customers come to you. There are no sales in this role. Instead, the focus is on listening, resolving issues, and providing a calm, structured and compliant service experience.

You’ll have three weeks of initial training, with coaching and ongoing support from your Team Leader and colleagues. You'll be part of a large hybrid workforce, split into smaller supportive teams with daily huddles and regular 121s.

What experience do you need?

You don’t need to come from a regulated environment, but you do need to have:

Experience directly supporting customers, ideally in a phone-based or contact centre role
Confidence in handling complaints, queries or service issues in a structured environment
Strong communication skills and a proactive, positive attitude

If you’ve worked in customer service, complaints handling or other contact centre roles, you’ll likely settle in quickly.

For the best chance of being shortlisted, make sure your CV has dates and that any gaps are explained.

The reward

Quality-based monthly bonus of up to £200
Hybrid working with a high percentage of remote with full equipment provided
33 days holiday (including bank holidays which are a usual working day)
Clear progression into senior roles or lateral moves into other areas
Health and wellbeing schemes, insurance policy benefits, enhanced pension and salary sacrifice schemes
A career path within financial services – with real opportunities to grow

Essentials

You must be based within an hour commute of the Bedworth area
You’ll need a quiet place to work from home and reliable broadband (all other kit is provided)
You’ll be working shifts on a 6-week rotation across a 7-day rota, with most teams working 2 out of every 6 weekends (shifts planned 4–6 weeks in advance, latest finish 8pm)
You’ll need customer service experience, ideally 12+ months in a contact centre or phone-based role

Final point

Hybrid working isn’t for everyone. It takes a self-starter mindset, strong communication and the ability to bounce back when calls get tough. If you’re someone who thrives with structure, wants stability, and gets a buzz from helping people (without sales pressure), we’d love to hear from you.

Recruitment Process

The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:

Online application (5 mins)
Video call with one of the Talent Tent team (15 mins)
Online assessment (30 mins – via TestGorilla)
Client interview (60 mins)

We'll need to see proof of your right to work in the UK as part of the process.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...