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Patient Advocate (Part Time, Remote 1099)

February 14, 2026

<h2>Patient Advocate – Patient Navigation Support (Part-Time)</h2> At Understood Care, our mission is to bridge the healthcare gap for Medicare patients who would like some help navigating the complex healthcare system. We are seeking a Patient Advocate: a compassionate, proactive professional who can support our patients in accessing the care they need. Medicare patients often face overwhelming challenges when it comes to understanding how to use their insurance, book appointments, or communicate with healthcare providers. As a Patient Advocate, you’ll be a trusted guide—helping patients overcome these barriers with patience, clarity, and respect. You will serve as the primary point of contact for patients after their initial intake visit with our Clinical Lead. You will work collaboratively with our Clinical Leads and other team members to understand each patient’s needs and coordinate practical, individualized support. This may include tasks like helping patients schedule appointments, understand their deductibles, or learn how to use digital health tools. <h3>Ideal Candidate Profile:</h3> <ul> <li> Prior experience in patient advocacy, case management, care coordination, or health coaching </li> <li> Familiarity with Medicare, Medicaid, or other public insurance programs </li> <li> Cares deeply about patient empowerment and reducing barriers to care </li> <li> Thrives in a fast-paced, startup environment </li> <li> Excellent problem-solving skills and a high tolerance for ambiguity </li> <li> Very well versed in technology and can learn new platforms quickly </li> <li> Strong communication and interpersonal skills </li> <li> Speaks Spanish, Mandarin, or another language spoken by Medicare populations (preferred but not required) </li> </ul> <h3>Responsibilities:</h3> <ul> <li> Serve as the ongoing point of contact for Medicare patients after their intake appointment </li> <li> Educate patients on how to access healthcare services (e.g., finding providers, using insurance, scheduling appointments) </li> <li> Troubleshoot issues related to online portals, referrals, or provider communication </li> <li> Collaborate with NP and MDs to support care planning based on Social Determinants of Health (SDOH) </li> <li> Document interactions and update care plans in our internal systems </li> <li> Provide warm, empathetic, and culturally responsive support to every patient </li> </ul> <h3>Qualifications:</h3> <ul> <li> 3+ years of experience in a patient-facing healthcare or social services role </li> <li> Strong working knowledge of the U.S. healthcare system, especially Medicare </li> <li> Comfortable using EHRs, CRMs, and patient messaging tools </li> <li> Experience supporting older adults or vulnerable populations </li> <li> RN, CMA or BCPA certification preferred but not required </li> </ul> <h3>Role:</h3> This is a remote, part-time 1099 contractor role with the ability to evolve into a full-time position. We require a minimum commitment of 10 hours per week (with a goal of 20 hours per week) between 9am–5pm EST, with a preference for morning hours. These 20 hours must be spread across at least three separate weekdays per week (e.g., 7hr on Monday, 8hr on Tuesday, 5hr on Wednesday), and advocates are expected to maintain consistent weekly availability (weeks with zero availability are not permitted unless time off has been requested and approved in advance). We also prefer candidates who do not hold other jobs to ensure consistent availability. <h3>Rate:</h3> $25/hour. We will pay for all administrative time and meetings. <hr>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...