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Nurse, RX Fulfillment, Remote – USA
JR19970 Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Nurse - RX Fulfillment (N-RXF) plays an integral part in ensuring superior care of patients treated through Teladoc. The N-RXF will apply professional knowledge in processing prescriptions ordered by Teladoc providers (either via phone or electronically), support Teladoc providers as dictated by established policies and guidelines and provide member support by phone or electronic messages. Essential Duties and Responsibilities
- Deliver exceptional service to members, providers, care team members and external facilities representing Teladoc Health in a professional and courteous manner through a variety of communication channels including written, telephone, and video. (50%)
- Apply professional knowledge to ensure prescriptions are processed accurately and in a timely manner using established protocols, guidelines, and provider communication
- Communicate empathetically with members, using conflict resolution and service recovery skills as needed
- Conducts health coaching related to Tobacco Cessation
- Maintain detailed and accurate case documentation in the electronic health record
- Manage daily assignment to meet department-specific performance metrics by applying clinical knowledge to support members with post-Teladoc visit needs (50%)
- Works collaboratively and with appropriate clinical urgency to meet expected turnaround times
- Maintain knowledge of Teladoc policies and prescribing guidelines
- Analyze complex clinical situations and appropriately provide solutions based on established protocols and policies.
- Review laboratory results and use established processes to escalate as needed
- Maintain member confidentiality and adhere to all applicable regulations, including HIPAA
- BSN Preferred
- Recent experience in the outpatient/urgent care setting preferred
- Virtual work experience preferred.
- Ability to work independently and as part of a high performing team.
- Strong knowledge base of prescription medications
- Demonstrated proficiency in mathematics, particularly with medication dosage calculations
- Exceptional customer service skills.
- Excellent written and verbal communication skills
- Bilingual-Spanish Speaking a plus
- Strong time management and organizational skills, with ability to effectively manage multiple, competing priorities.
- Possess high degree of computer literacy and ability to manage multiple systems including Microsoft software.
- Ability to work a flexible schedule including evenings, weekends, and holidays as assigned weekly based on business need.
- Active RN, BSN or MSN, NP in good standing.
- 1-3 years of clinical experience.
- Customer service experience in a health care setting.
- Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
- Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
- Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
- Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
- Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
- Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
