Walk-in Interviews for Telecaller Roles in BPO - Freshers Can Apply

October 29, 2025

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Job Summary

Delta Airlines is looking for dynamic and motivated individuals to join our team as Telecallers in our BPO division. This is an excellent opportunity for freshers to start their career in a fast-paced environment and gain valuable experience in customer service. The ideal candidates will be enthusiastic, results-driven, and have a passion for delivering exceptional service to our customers.

Key Responsibilities

Conduct outbound/inbound calls to customers, providing information about Delta Airlines services, promotions, and products.
Handle customer inquiries, resolve complaints, and provide accurate information in a timely and professional manner.
Assist customers with booking, cancellation, and rescheduling of flights.
Maintain and update customer records in the system.
Meet and exceed performance metrics such as call resolution time, customer satisfaction, and sales targets.
Collaborate with team members and managers to improve customer service delivery.
Provide feedback to management regarding customer needs and preferences.

Required Skills and Qualifications

Strong communication skills (both verbal and written) in English.
Basic computer literacy and ability to work with CRM software.
Ability to handle customer inquiries and complaints effectively.
Energetic, enthusiastic, and confident in handling customer interactions.
Ability to work in a team-oriented environment.
Willingness to learn and adapt to new technologies and processes.
Freshers with no prior experience in BPO or telecalling roles are encouraged to apply.

Experience

No prior work experience required; however, any experience in customer service, sales, or telecalling will be an advantage.
Freshers with a positive attitude and willingness to learn are highly encouraged to apply.

Working Hours

Full-time positions available.
Flexible shifts: Morning, afternoon, and evening shifts (rotational shifts may apply).
5-day working week (weekends may be included based on shift allocation).

Knowledge, Skills, and Abilities

Communication Skills: Ability to communicate clearly and effectively with customers, colleagues, and management.
Problem-Solving Skills: Ability to handle challenging customer inquiries and resolve issues promptly.
Customer Orientation: A customer-first mindset with a focus on providing the best service possible.
Adaptability: Ability to quickly learn and adapt to new processes, technologies, and customer demands.
Attention to Detail: Strong attention to detail to ensure accurate customer records and responses.

Benefits

Competitive salary with performance-based incentives.
Comprehensive training and development programs.
Health insurance and other employee welfare benefits.
Career growth opportunities within Delta Airlines.
Employee discounts on flights and travel-related services.
A supportive and dynamic work environment with a focus on employee well-being.

Why Join Delta Airlines?

Delta Airlines is a global leader in the aviation industry, offering a supportive and innovative work environment. Joining Delta means you will be part of a team that values your growth and success. With a wide range of career development opportunities, competitive compensation packages, and benefits, Delta Airlines is the perfect place to start your career in the BPO industry.

How to Apply

Interested candidates are invited to attend walk-in interviews at the Delta Airlines office. Please bring your updated resume and a valid ID proof

For any inquiries, please contact us. We look forward to meeting you!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...