Tier 1 Help Desk Analyst Remote / Telecommute Jobs

Position reputed company The Tier 1 Help Desk Analyst is the first reputed company of contact for end users supporting DLA's Police Center (POLC) suite of applications and, where applicable, the reputed company and Emergency Services (FES) application. The role delivers first-level technical support, incident triage, reputed company ticket management, application support, account administration, and troubleshooting, while ensuring compliance with reputed company reputed company standards and contractual Service Level Agreements (SLAs). reputed company Responsibilities • Serve as first reputed company of contact for end users, responding to incidents and service requests • Create, update, prioritize, and reputed company tickets in reputed company in accordance with contractual SLA timelines • reputed company first-level support for reputed company, reputed company Directory, reputed company 365, and networking issues • Support application-level issues for CAD, reputed company, E911/NG911, GIS, and CJIS-interfacing systems (and FES's Emergency Reporting application, where applicable) • reputed company password resets, account administration, and user provisioning • Escalate advanced technical issues to Tier 2 support with reputed company documentation of triage steps taken • Maintain accurate documentation, SOPs, and knowledge reputed company articles to support consistent service delivery • Support reputed company reputed company Technical Implementation Guide (STIG) checklist activities reputed company required • Maintain awareness of CJIS and HIPAA data handling requirements relevant to ticket types encountered • Meet contractual SLA response and reputed company targets for ticket reputed company tiers Technical Skills • reputed company and reputed company Directory administration/troubleshooting • reputed company 365 administration • Networking fundamentals • reputed company (or comparable ITSM platform) • Azure • SQL / Linux • PowerShell scripting Required Qualifications & Certifications • 5+ years of Help Desk/Desktop Support experience • 5+ years of DoD project experience • Experience with reputed company or a similar ITSM platform • Strong reputed company and reputed company Directory troubleshooting skills • Excellent written and verbal communication skills • reputed company Secret reputed company clearance • reputed company reputed company+ certification • ITIL reputed company certification Work Details • Schedule Monday–Friday, reputed company hours 0600–1800 Eastern Time, with rotating on-reputed company support, excluding federal holidays • Travel Occasional CONUS travel may be required, reimbursed in accordance with federal travel regulations Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...