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Team Member Relations Manager
About the position
We are seeking a dynamic and experienced Team Member Relations Manager to lead and manage employee relations at OCSE. This role is crucial in fostering a positive work environment, ensuring compliance with labor laws, facilitating conflict resolution, and promoting a culture that aligns with our core values. The ideal candidate will have a strong background in employee relations and HR compliance in fast-paced, customer-centric industries.
Responsibilities
- Employee Relations & Conflict Resolution Lead complex and sensitive employee relations investigations, ensuring fairness, consistency, and legal compliance
- Provide guidance and support to managers and team members on conflict resolution, discipline, performance issues, and policy interpretation
- Coach leaders on proactive employee engagement and team development practices
- Partner with legal counsel when necessary to mitigate organizational risk
- Policy & Compliance Develop, revise, and implement HR policies and procedures that reflect best practices and comply with federal, state, and local laws
- Ensure consistent application of company policies across locations and departments
- Conduct training sessions for managers and employees on topics such as harassment prevention, workplace conduct, and performance management
- Strategy & Culture Collaborate with HR leadership to align employee relations initiatives with business goals and cultural values
- Analyze trends in employee relations data and recommend proactive solutions
- Serve as a subject matter expert and thought partner for continuous improvement in employee satisfaction and retention strategies
- Investigations & Documentation Lead prompt, thorough, and confidential investigations into complaints and concerns
- Maintain accurate documentation and tracking of all ER issues using internal systems
- Develop reports and present insights and risk assessments to HR and executive leadership
Requirements
- Bachelor’s degree in Human Resources, Business, or comparable experience
- 5-7 years of progressive employee relations experience
- Strong knowledge of labor laws, employment regulations, and HR best practices in California
- Demonstrated experience handling high-volume or high-complexity ER issues in hospitality, retail, restaurant, or sports organizations
- Exceptional interpersonal, coaching, and conflict-resolution skills
- Training and facilitation experience
- Ability to travel to field locations or venues as needed
Nice-to-haves
- HR certifications (PHR, SPHR, SHRM-CP/SHRM-SCP)
- Experience working in unionized environments
- Spanish speaking