Team Member Relations Manager

About the position

We are seeking a dynamic and experienced Team Member Relations Manager to lead and manage employee relations at OCSE. This role is crucial in fostering a positive work environment, ensuring compliance with labor laws, facilitating conflict resolution, and promoting a culture that aligns with our core values. The ideal candidate will have a strong background in employee relations and HR compliance in fast-paced, customer-centric industries.

Responsibilities

  • Employee Relations & Conflict Resolution Lead complex and sensitive employee relations investigations, ensuring fairness, consistency, and legal compliance
  • Provide guidance and support to managers and team members on conflict resolution, discipline, performance issues, and policy interpretation
  • Coach leaders on proactive employee engagement and team development practices
  • Partner with legal counsel when necessary to mitigate organizational risk
  • Policy & Compliance Develop, revise, and implement HR policies and procedures that reflect best practices and comply with federal, state, and local laws
  • Ensure consistent application of company policies across locations and departments
  • Conduct training sessions for managers and employees on topics such as harassment prevention, workplace conduct, and performance management
  • Strategy & Culture Collaborate with HR leadership to align employee relations initiatives with business goals and cultural values
  • Analyze trends in employee relations data and recommend proactive solutions
  • Serve as a subject matter expert and thought partner for continuous improvement in employee satisfaction and retention strategies
  • Investigations & Documentation Lead prompt, thorough, and confidential investigations into complaints and concerns
  • Maintain accurate documentation and tracking of all ER issues using internal systems
  • Develop reports and present insights and risk assessments to HR and executive leadership

Requirements

  • Bachelor’s degree in Human Resources, Business, or comparable experience
  • 5-7 years of progressive employee relations experience
  • Strong knowledge of labor laws, employment regulations, and HR best practices in California
  • Demonstrated experience handling high-volume or high-complexity ER issues in hospitality, retail, restaurant, or sports organizations
  • Exceptional interpersonal, coaching, and conflict-resolution skills
  • Training and facilitation experience
  • Ability to travel to field locations or venues as needed

Nice-to-haves

  • HR certifications (PHR, SPHR, SHRM-CP/SHRM-SCP)
  • Experience working in unionized environments
  • Spanish speaking
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