System Support Engineer

Job Summary

We are looking for a System Support Engineer to support and maintain web-based applications within a cloud environment. This role focuses on Level 3 support, troubleshooting complex issues, implementing fixes, and ensuring system stability and performance. You will work closely with development and product teams to enhance system reliability and deliver high-quality solutions.

Key Responsibilities

  • Provide Level 3 (L3) application support and ensure issues are resolved within SLA
  • Troubleshoot and fix bugs in existing web and cloud-based applications
  • Analyze and implement change requests from business or product teams
  • Perform unit testing and system integration testing for fixes and enhancements
  • Participate in security and penetration testing, and implement required fixes
  • Maintain and support applications post-implementation
  • Participate in on-call or rotation support, including off-hours when required
  • Ensure timely resolution of incidents and delivery of assigned tasks

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or a related field
  • 3–5 years of experience in Java (Java EE) and web application support
  • Strong understanding of Object-Oriented Programming (OOP)
  • Experience with frameworks such as Spring or Grails is an advantage
  • Good knowledge of relational databases
  • Familiarity with REST/SOAP APIs, JSON, XML, and web services
  • Strong troubleshooting and problem-solving skills
  • Ability to work under pressure and manage multiple issues simultaneously
  • Proficiency in English, Mandarin, and Cantonese (spoken and written) is required.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...