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Senior Fraud Investigator, EU - English & Spanish Speaking

July 1, 2026

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Remote in the UK | £31,100 - £39,250 + Incentive Awards tied to your performance (+ £2,500 Multilingual Premium) + Benefits Start Date - 28th September 2026 ⭐ Our Fraud Team Our EU Fraud Customer Operations team is at the heart of how we protect Monzo and our customers from fraud. We’re looking for individuals who are passionate about preventing fraud and protecting our customers to join our team. You’ll play a key role by… Gathering evidence from flagged transaction data and from customers’ claim submissions and probing further where needed Using Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail. Use of Monzo’s values to reassure and support customers through the process of identifying active fraud. Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account. Providing advice and support to victims of fraud on how they can protect themselves in the future. Communication to and from other banks about potential fraudsters in ours/their customer base Communication to and from CIFAS about potential fraudsters in Monzo’s customer base Communication with law enforcement about crime we discover as part of our investigations Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance) We’d love to hear from you if… You have strong English written and verbal communication skills. You are Fluent in Spanish both written and verbal communication skills You are a strong team player and able to work effectively as part of a technical team. You have an understanding of Fraud and the ability to handle all typologies of Fraud to reach resolutions for our customers. You can provide actionable specific feedback to a wide range of audiences and levels. You have significant experience identifying trends and delivering fraud technical training and coaching to combat these. You have knowledge of fraud prevention policy and regulations in the UK and the EU, and associated financial crime risks. The working hours to be covered by the team will be 8am - 6pm and this will be based on 8.5 hours per day, working 1 in 4 weekends. (with a 1 hour lunch included). The successful candidate will be required to be flexible in order to meet our customer demand. What’s in it for you £31,100 - £39,250 (+ £2,500 Multilingual Premium) We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. This role is remote based in the UK. £1,000 learning budget each year to use on books, training courses and conferences. ➕ Plus lots more! Read our full list of benefits. Ready to join the Monzo adventure? Apply now and help us make money work for everyone in the EU! The application journey has 3 key steps Recruiter call – A 30-minute video call to assess skills fit Hiring Manager interview – A 60-minute video call focusing on values and technical questions. Written & Verbal Spanish Language Assessment Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you! This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. ⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your a

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...