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SafeRep (Fraud & Scam Response Specialist)

July 4, 2026

Location: Remote (United States Only)

Employment Type: Full-Time, Salaried

Salary: Starting at $50,00 - $60,000 annually (Benefits negotiable)

Citizenship Requirement: U.S. Citizens Only

About GuardianSafe

GuardianSafe is a mission-driven technology company dedicated to protecting individuals and families from fraud, scams, and financial exploitation. We combine technology with real human support to help people identify potential scams, navigate difficult situations, and take action when fraud occurs.

Our users rely on us during some of their most stressful moments. Whether they are questioning a suspicious phone call, concerned about a financial transaction, or trying to recover after becoming the victim of a scam, GuardianSafe provides trusted guidance and support.

Founded by veterans with backgrounds in security, operations, and public service, GuardianSafe is building a trusted platform where members can quickly connect with trained professionals who help them navigate fraud-related situations with confidence.

Because our members trust us with highly personal situations involving fraud, financial loss, and emotional distress, GuardianSafe maintains exceptionally high standards for professionalism, integrity, judgment, and character among all SafeRep team members.

We are an early-stage company with ambitious growth plans and are looking for individuals who want to build something meaningful while making a real difference in people's lives.

About the Role

As a SafeRep, you will serve as a trusted advocate for GuardianSafe members. You will help users evaluate potential scams, understand risks, determine next steps, and navigate the recovery process if they have been victimized.

This is a highly personal role that requires empathy, patience, strong communication skills, and sound judgment. Many of the individuals you assist may be frightened, embarrassed, confused, or overwhelmed. Your ability to build trust, provide reassurance, and guide people through difficult situations is just as important as your ability to solve problems.

No two days will be exactly the same. You may be helping a member determine whether a suspicious email is legitimate, assisting someone who has sent money to a scammer, coordinating with financial institutions, helping a family develop a plan to prevent future fraud, or providing guidance after a fraud incident has already occurred.

While experience in fraud prevention, law enforcement, military service, or financial services is highly valued, we are equally interested in candidates with strong customer service backgrounds who genuinely enjoy helping people and making a difference in their lives.

Responsibilities

Respond to member inquiries regarding potential fraud, scams, and suspicious activity
Assess situations and help members determine whether fraud may be occurring
Provide clear guidance on appropriate next steps and recovery actions
Assist members in contacting banks, financial institutions, government agencies, law enforcement, and other relevant organizations when necessary
Help document incidents and maintain accurate case records
Educate members on fraud prevention and scam awareness
Build meaningful relationships with members through compassionate and professional communication
Help members remain calm during stressful situations and provide reassurance when needed
De-escalate emotionally charged situations with professionalism and empathy
Escalate complex or high-risk situations when appropriate
Contribute feedback and insights to improve GuardianSafe's services and processes

Required Qualifications

U.S. Citizen
Strong desire to help others and make a positive impact
Excellent verbal and written communication skills
Strong customer service and interpersonal skills
Sound judgment and problem-solving ability
High level of professionalism, integrity, and discretion
Ability to remain calm under pressure and during emotionally charged situations
Ability to build trust and rapport with people from diverse backgrounds
Comfortable working independently in a fully remote environment
Strong organizational skills and attention to detail
Proficient with computers, web applications, and communication tools

Preferred Qualifications

Military Veteran
Former Law Enforcement Officer
Experience in fraud prevention, fraud investigations, financial crimes, banking, risk management, cybersecurity, or intelligence-related fields
Experience in customer service, customer support, customer success, member services, client relations, hospitality, healthcare support, or acco

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...