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Repair & Maintenance Specialist

July 3, 2026

Job Description:

Manage day to day work order activity to ensure work is being completed on time and within budget for HVAC, plumbing, handyman, doors cores & keys, janitorial, electrical, lighting, signage, music, pest control, fire protection, burglar alarm, trash/recycling for all locations
Review and manage work orders to completion in client portal daily
Track progress of any issue to resolution communicating with store teams and vendors
Field emails/calls from stores and field leadership regarding maintenance issues with urgency
Determine the responsibility of the issue as Landlord, Five Below or vendor
Participate in weekly Work Order Activity Report review
Approve invoices and track all maintenance costs reconciling monthly to approved budget
Manage recurring services: HVAC PM’s, trash removal and interior/exterior cleaning ensuring services are completed and on time
Adjust energy management systems as required and assist in monitoring them
Process alarm permits where required
Ensure renewals of permits are obtained in a timely manner
Manage waste management program for stores including increases/decreases in service
Identify opportunities to reduce expenses
Manage Store Capex projects to stay within budget: Lighting, Painting, Trim and Graphics, Exterior Graphics, Awning Replacement, and any other projects as planned
Approve and award scope of work
Track and document work completion through to invoice process
Works with Facilities Manager, providing weekly updates on repair and maintenance issues.
Provides excellent customer service and support to all internal and external teams.
Establishes and maintains solid rapport and communication with Wowtown crew members and outside vendors, landlords and property managers in accordance with our corporate values
Work flexible hours as point of contact for emergency facilities issues, occasionally taking emergency calls after hours and weekends

Requirements:

3-5 years involved in the administration of building maintenance, general contracting or related construction work
High School diploma with some college preferred
Highly organized, self-motivated, independent thinker and works with minimal direction in a fast pace environment
Ability to track and report on construction projects utilizing computerized systems
Familiar with maintaining construction related accounting records
Familiar with retail store maintenance practices

Benefits:

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...