[Remote] Technical Operations Manager

Note The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send automated communications through various channels. They are seeking a Technical Operations Manager to build, maintain, and scale internal systems, focusing on AI-assisted tools and integrations across their technology stack. Responsibilities 40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools — including our internal IT support agent and other AI-powered workflows 30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP 20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems 10% supporting broader Strat Ops and BizOps requests as they arise Skills 3-6 years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company, ideally at a scale where you had to wear multiple hats Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar) and a clear point of view on where they should and shouldn't be applied Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration) Comfort with at least one major cloud platform (GCP preferred) and familiarity with our core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents) Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus Bonus prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products Benefits 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family 16 weeks paid parental leave Unlimited PTO Stipends for remote work and wellness A professional development budget Company Overview Customer.io enables users to send newsletters to selected segments of customers using their website data. It was founded in 2012, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is https//customer.io. Company H1B Sponsorship Customer.io has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...