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Remote Shopify Operations & Post‑Purchase Specialist
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Shopify Operations & Post‑Purchase Specialist
About the Client:
Our client is a fast‑growing, founder‑led DTC e‑commerce brand that sells high‑quality consumer products through Shopify. They are known for their warm, human approach to customer experience and their commitment to delivering a smooth, reliable post‑purchase journey.
The team is small, collaborative, and values people who take ownership, communicate clearly, and work independently. They move quickly, rely on trust, and expect team members to manage their responsibilities without close supervision after onboarding. The environment is calm, supportive, and built for people who enjoy solving problems, improving processes, and keeping operations running smoothly.
If you thrive in a hands‑on role, enjoy working directly with founders, and like being the person who “just gets things done,” you’ll feel at home with this client.
About the Role:
We’re looking for a calm, reliable, and highly independent operator — someone who takes ownership of their work, communicates clearly, and can manage day‑to‑day Shopify + post‑purchase operations without needing close supervision.
This is a hands‑on role inside Shopify, Gorgias, and with a 3PL. Not a call‑center CX job. Not a senior e‑commerce role. Not for someone who needs constant direction.
What You’ll Do:
Shopify Operations
• Edit orders (addresses, variants, quantities)
• Process refunds, partial refunds, replacements, cancellations
• Manage returns/exchanges
• Review orders daily to catch issues before they ship
• Update customer and subscription details
Customer Support (Gorgias)
• Respond to email/chat tickets with clear, calm, human communication
• Troubleshoot tracking issues, lost packages, wrong/damaged items
• Provide accurate, empathetic post‑purchase support
• Document issues and identify patterns
Fulfillment Coordination
• Communicate with the warehouse/3PL to resolve shipping problems
• Follow up on delayed or incorrect orders
• Ensure orders ship accurately and on time
• Flag recurring fulfillment issues and suggest improvements
Non‑Negotiables
Experience & Skills
• Experience in a DTC e‑commerce brand or similar environment handling post‑purchase operations (refunds, returns, replacements, fulfillment issues)
• Hands‑on Shopify Admin: refunds, returns, replacements, order edits - preferred
• Experience coordinating with a warehouse/3PL (third‑party logistics provider) to resolve shipping or fulfillment issues.
• Post‑purchase workflows (not pre‑sales or call‑center CX)
• Gorgias or similar ticketing platform- preferred
Behavior & Mindset
• Independent operator — able to work autonomously after onboarding
• Strong prioritization — manages workload without supervision
• Clear, concise communicator — no over‑explaining, no ambiguity
• Ownership mindset — no excuses, no deflection
• Proactive problem‑solver — anticipates issues and fixes them early
• Accountable — takes responsibility and follows through
• Steady, humble, reliable — founder‑friendly personality
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!