[Remote] Remote Customer Service Oriented Professional

Note The job is a remote job and is open to candidates in USA. AO Globe Life is actively hiring qualified professionals to support veterans and their families in understanding and accessing supplemental benefit programs. This entry-level, fully remote opportunity involves conducting virtual consultations and providing guidance on available life, accident, and health benefit options. Responsibilities Conduct virtual consultations with veterans and their families via Zoom Clearly and compassionately explain available life, accident, and health benefit options Guide clients through enrollment and provide ongoing support as needed Maintain accurate, compliant digital records and timely follow-up communication Participate in weekly training sessions, team development calls, and leadership workshops Skills Authorized to work in the United States Reliable high-speed internet connection Windows-based laptop or PC with a functioning webcam Experience in benefits advising, client service, or consultative roles Strong virtual communication and rapport-building skills Organized, coachable, and mission-oriented Comfortable using Zoom, CRM platforms, and digital documentation systems Personal connection to or passion for serving the veteran community Benefits 100% remote work environment (U.S.-based candidates only) Flexible scheduling Inbound client interest — no cold outreach Weekly pay via direct deposit Structured renewal income opportunities for long-term growth Full licensing support and paid training Monthly and quarterly performance bonuses Equity opportunity (3%) for qualifying team members Clear advancement pathways and leadership development Veteran-supportive team culture with consistent mentorship Company Overview AO serves working families across America and Canada and we are the largest distribution system of Globe Life, American Income Division. It was founded in 1951, and is headquartered in Redmond, Washington, USA, with a workforce of 1001-5000 employees. Its website is http//www.altig.com.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...