Job Description Job Description Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits Work-Life Balance (no overnight shifts) Medical, Dental & Vision Plans Life Insurance 401(k) Retirement Plan Critical Illness, Accident, & Legal Plans Wellness Program Learning & Development Opportunities Paid Time Off Paid Holidays Free Onsite Parking at All Locations Working Schedule Mondays & Wednesdays 9am-530pm, Tuesdays & Thursdays 830am-5pm. This position is temporary for 6 months, with potential to go permanent thereafter. Location Orchard Park Position Summary Contributes to the care of patients by verifying demographics and personal patient information. Provides direct assistance to patients, vendors, job applicants and other visitors in the reception area of Dent’s Clinical Offices. Responsibilities of Position Verifies patient demographics including name, address, date-of-birth, phone number, primary and referring physician and current insurance, and obtains patient consent to treat to ensure accurate billing. Assists patients with various Dent forms, and obtains insurance waiver signatures as necessary. Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other Dent business associates. Provides information to patients and their families on such matters as services, charges and routine treatment procedures. Checks insurance to make sure it is eligible for the specific appointment and lists the correct benefits. Processes appropriate forms, and copies insurance card information, checking for current referrals, to ensure accurate billing and medical record information. Receive payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy set forth by Dent. Maintains accurate billing information for each patient account, and transferring referrals and waivers to Dent Billing office daily. Assists in compilation of data for regular and special reports as requested by Team Leader or other personnel. Represents Dent by displaying a respectful and caring manner with patients and their families. Answers telephone, takes messages, transfers calls and provides information to other Dent departments upon request. Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed. Demonstrates the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by interacting calmly, respectfully and in a friendly manner with other representatives of services at Dent. Functions as a member of the health care team related to patient care by interaction and cooperation with physicians and other health care professionals. Routes patient records and specimens to assigned locations as needed, orders patient record details as needed. Refers patients to proper clinical resources for health care questions and to proper personnel for Dent policies such as billing and or financial support. Maintains strict confidentiality of patient information. Completes clerical duties in a time efficient manner as set forth by the Team Leader. Reports errors or problems so that appropriate action may be taken for patient care. Performs other duties as assigned or requested by supervisor or department manager. Skills & Experience Necessary Ability to maintain strict confidentiality. Some working knowledge of medical terminology. Planning, organizational, and problem solving skills. Ability to work independently or within a team environment. Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines. Effective verbal communication, interpersonal and telephone skills. Willing and able to work infrequent overtime as required to meet operational needs and perform all duties. Flexible availability for departmental meetings. Required Education High School Diploma or GED. Working Conditions Minimal/moderate physical effort Prolonged periods of sitting with some bending, squatting, reach above shoulder level, crouching, kneeling, and push/pull Regular fine hand manipulation Associated health risks related to patient exposure including body fluids Requires some lifting usually not in excess of 5-15 pounds AAP/EEO Statement Dent Neurologic Institute is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Dent prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital or family status, military service or status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Required qualifications • Ability to maintain strict confidentiality • Some working knowledge of medical terminology • Planning, organizational, and problem solving skills • Ability to work independently or within a team environment • Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines • Effective verbal communication, interpersonal and telephone skills