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Projects and Consulting SME

June 30, 2026

The Opportunity

We are seeking a senior Projects and Consulting Subject Matter Expert with 18-20 years of functional experience in leading business projects, consulting engagements, and transformation initiatives within retail banking back-office operations. The role is responsible for driving functional consulting, process transformation, operating model design, Agile-led project execution, and business change initiatives across areas such as credit cards, payments, secured loans, unsecured loans, onboarding, fulfilment, servicing, and operational support.

The candidate must bring strong functional banking domain expertise, consulting experience, project leadership capability, Agile ways of working, and proven experience in operational transformation within retail banking back-office operations.

This is a functional business consulting and transformation role and is not intended to be a technical project management, IT delivery, or system implementation role.

Our Ideal Candidate

Lead business projects, consulting assignments, and transformation initiatives across retail banking back-office operations.
Provide functional consulting expertise across banking processes including credit cards, payments, secured lending, unsecured lending, onboarding, KYC, account opening, documentation, fulfilment, and servicing operations.
Work closely with business, operations, risk, compliance, quality, and transformation stakeholders to define project scope, business requirements, process changes, and expected outcomes.
Lead Agile-based business initiatives by managing business requirements, backlog prioritization, sprint planning inputs, process validation, and stakeholder governance.
Translate business objectives into structured project plans, process improvement roadmaps, operating model recommendations, and implementation approaches.
Conduct current-state assessments, gap analysis, root cause analysis, and future-state process design for banking operations.
Design and implement improved operating models, process controls, governance structures, service delivery frameworks, and performance management mechanisms.
Facilitate senior stakeholder workshops to gather requirements, validate process changes, resolve business issues, and align implementation priorities.
Provide business input for automation, workflow, digitization, and process optimization initiatives, while ensuring the role remains focused on functional business requirements rather than technical solution design.

Key Responsibilities

Must have 18-20 years of experience in banking operations, business consulting, transformation, or project leadership roles.
Must have strong functional understanding of retail banking back-office operations, including credit cards, payments, secured loans, unsecured loans, onboarding, KYC, fulfilment, and servicing processes.
Proven experience in leading business projects, transformation programs, operational improvement initiatives, or consulting engagements.
Must have experience working in Agile project environments, including Agile ceremonies, business backlog management, sprint-based delivery, and iterative implementation.
Demonstrated ability to engage with senior stakeholders and translate strategic business objectives into actionable project and process outcomes.
Strong understanding of operational risk, process controls, compliance requirements, and governance expectations in banking operations.
Excellent analytical, problem-solving, facilitation, and stakeholder management skills.
Strong verbal and written communication skills, with the ability to create leadership-level presentations, business cases, and project documentation.
Proven experience in consulting, transformation, shared services, or global banking operations environments.
Proven experience in banking transitions, operating model redesign, process migrations, or large-scale change initiatives.
Practical understanding of automation opportunity assessment, workflow improvement, and operational digitization from a business operations perspective.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...