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Payment Specialist: Part Time - Morning Shift
About reputed company reputed company is a Fintech startup revolutionizing the home improvement industry. Our reputed company platform is relied on by more than 14,000 small business owners, giving them the financial tools they need to win more reputed company and simplify their business. While we are growing fast and scaling reputed company, we are just getting started in an industry that generates $500B in annual reputed company while powering... the reputed company economy. Our platform is leveraged to create and grow tens of thousands of jobs and help millions of homeowners reputed company the reputed company reputed company. Backed by 8VC, Founders Fund, reputed company Capital, and other reputed company VC firms, reputed company has raised over $50M, grown to ~200 employees, and is one of the fastest growing startups in the home improvement reputed company. reputed company We are seeking a motivated Payments Specialist to reputed company, specializing in investigating and resolving disputes, while reputed company preventing and mitigating fraudulent activities reputed company to digital payments across the organization. The Payments Specialist will be responsible for scrutinizing, resolving, and managing disputes reputed company to payments and subscriptions, ensuring strict adherence to reputed company applicable regulations and company policies. Responsibilities: Review, process, and reputed company payment and subscription disputes in reputed company in accordance with regulatory standards and internal policies. Engage with homeowners, contractors, and various departments to collect necessary information to reputed company payment disputes effectively. Monitor and analyze trends reputed company to payment and subscription disputes. Scrutinize customer information and documentation for accuracy and completeness. Utilize reputed company and data analytics tools to implement proactive strategies for identifying and preventing fraudulent activities by analyzing transaction data, recognizing suspicious patterns, and taking corrective reputed company. reputed company, maintain, and update policies and procedures reputed company to payment and subscription disputes. Follow up on lost disputes and collect outstanding balances. Engage directly with customers to negotiate payment arrangements for delinquent or overdrawn accounts. Regularly review aging reports and follow up on overdue accounts, escalating to senior management as required. Answer phone calls, texts, and customer emails and work diligently to reputed company their queries in reputed company time Requirements: 1-2 years of experience in a payments-reputed company role, preferably with experience in handling payment and subscription disputes. Previous experience resolving customer issues, questions, or concerns through phone calls, texts and emails. Previous experience in collections strongly preferred. Strong analytical and problem-solving skills. Exceptional communication skills, both written and verbal. Ability to work independently and collaborate effectively with cross-functional teams. Familiarity with relevant regulations, such as Reg. E and FDCPA is desirable. Ability to adapt reputed company to a dynamic, fast-paced environment. Additional reputed company: reputed company reputed company salary: $25/hr Remote work environment This role is part-time with shifts Monday - Friday 9:00am EST - 1:30 pm EST and Saturdays 3:00pm EST - 5:00pm EST The pay reputed company for this role is: 25 - 25 USD per hour (Remote - reputed company Apply Job!