Overnight Customer Service Advisor

November 6, 2025

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Liberty has an exciting opportunity for an Overnight Customer Service Advisor to join our team based in the Knowsley area (employees are agile working and therefore permitted to work from their home address or a location that suits their needs and those of the business. You will need to be within a reasonable commutable distance for training and meetings). You will be working on a full-time, permanent basis, working overnight shifts, 48 hours over 8 days 12 hour shifts 4 days on and 4 days off. The working hours are from 20h00 to 08h00. In return, you will receive a salary of £27,518 per annum Plus Benefits.

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

As our Customer Service Advisor, you will provide a high-quality customer service and administration experience.

Responsibilities for the Customer Service Advisor will include:

Deal with all incoming and follow up contact from customers who have an enquiry or service request
Promoting a customer first culture whilst ensuring that service levels and standards are maintained
Be the first point of contact, liaising with customers via phone, email, Webchat and Facebook,
Ensure all enquiries are resolved whilst providing exceptional customer service
Input, collate and record customer information accurately using a variety of IT systems ensuring service level targets are actively worked towards and achieved

What we are looking for in our ideal Customer Service Advisor:

Experience in a customer service environment, and experience in the operation of computerised data base systems and strong IT skills and the use of Microsoft office software (specifically Outlook, Word). Call/service centre environment and / or social housing experience would be beneficial.

We offer a range of benefits for a rewarding career including though not limited to:

Pension scheme
23 days Annual Leave, plus Bank Holidays
Cycle to Work scheme
Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
YuLife, includes:
Life Insurance/Death in service benefit – 2x annual salary value
Smart Health (including round the clock access to 24/7 UK-based GPs)
Best Doctors to provide a second opinion on complex cases or diagnosis
Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
Online Health Check
Nutrition consultations
Online fitness program
YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
Free will writing
Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
Exclusive membership and wellbeing product discounts
Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
Discounted gym membership
Savings on cinema tickets, travel, holidays & retail

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Liberty is a real living wage employer.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

Click “Apply” below to join Liberty as our Overnight Customer Service Advisor. We look forward to hearing from you! Apply Today!

Closing Date: 2nd December 2025 (We may close early due to high demand)

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