Role Purpose<br><br>The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a <strong>Night Auditor</strong>, you'll play a vital role in ensuring our guests receive exceptional overnight service while maintaining the accuracy and integrity of daily financial operations. You'll provide a warm and professional welcome to late-arriving guests, assist with overnight requests, complete end-of-day accounting procedures, and help prepare the hotel for a successful new day.<br><br><strong>Pay:</strong> $37.50/hour<br><br>Key Accountabilities<br><br><ul><li>Be the welcoming face of the hotel during overnight hours, delivering exceptional guest service with every interaction.</li><li>Greet and acknowledge IHG One Rewards members and returning guests, in person or over the phone.</li><li>Check guests in and out efficiently while processing room assignments, issuing room keys, and verifying identification.</li><li>Handle guest inquiries, requests, concerns, and emergencies professionally, resolving issues independently whenever possible and escalating to management when needed.</li><li>Process cash, credit card, and other payment transactions accurately.</li><li>Complete the nightly audit by balancing daily revenue, reconciling accounts, preparing financial reports, and ensuring all transactions are posted correctly.</li><li>Verify and correct discrepancies between front office, food and beverage, and other hotel departments as part of the end-of-day close.</li><li>Prepare reports and documentation for hotel management and the incoming morning team.</li><li>Monitor hotel security throughout the night by conducting routine property walks, following safety procedures, and responding appropriately to incidents or emergencies.</li><li>Answer incoming phone calls, manage reservations, and identify opportunities to enhance the guest experience through room upgrades or additional services.</li><li>Maintain a clean, organized, and professional front desk area throughout the shift.</li><li>Take pride in your appearance and represent the brand with professionalism at all times.</li><li>Stay informed of daily hotel events, arrivals, departures, and operational updates to provide accurate information to guests.</li><li>Assist with additional operational or administrative duties as needed to support the overnight operation.<br><br></li></ul><strong>Key Skills & Experiences<br><br></strong><ul><li>Excellent communication and interpersonal skills with the ability to provide outstanding guest service during overnight hours.</li><li>Strong problem-solving and decision-making abilities, with the confidence to work independently.</li><li>High attention to detail and accuracy when handling financial transactions and completing audit procedures.</li><li>Comfortable using property management systems, computers, Microsoft Office applications, and basic accounting functions.</li><li>Strong organizational and time management skills with the ability to prioritize multiple responsibilities.</li><li>Ability to remain calm, professional, and responsive during emergencies or high-pressure situations.</li><li>Flexibility to work overnight shifts, including weekends and holidays.</li><li>Fluency in the local language is required; additional language skills are an asset.</li><li>High school diploma or equivalent required. A college or university degree in Hospitality, Business, or Accounting is considered an asset.</li><li>Previous experience in hotel front desk, guest services, night audit, accounting, or a related hospitality role is preferred.</li><li>Physical ability to stand for extended periods and occasionally lift, push, or pull objects weighing up to 50 lbs (23 kg), which may involve bending, kneeling, and reaching.<br><br></li></ul>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.<br><br><strong>Important information</strong>:<br><br><ul><li>The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.</li><li>No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.</li><li>EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.</li><li>If you require reasonable accommodation during the application process, please click here.</li><li>IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.</li><li>If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.</li></ul>