Loss Prevention Investigator

November 12, 2025

Other Jobs To Apply

No other job posts for this day.

Loss Prevention Investigator Permanent Based in Southern England (Brighton, Bluewater, Canterbury, Lakeside & Romford)We are looking for a Loss Prevention Investigator to join our friendly and dynamic team here at Waterstones in the South of England. Looking after stores across the area including Brighton, Bluewater, Canterbury, Lakeside & Romford your role will be to protect staff, customers, property, and the business by ensuring that all physical security equipment is in working condition, following up on all workplace incidents and advising teams how best to respond to incidents that may involve violence. To deliver the Loss Prevention strategy as outlined by the Group Loss Prevention Manager.What you will be doing<ul><li>To be a field based, security and shrink expert, working to identify potential risks/losses to reduce loss in your given area.</li><li>As the Loss Prevention contact in your designated area, you will give advice and guidance to Regional Managers, Cluster Leaders, Bookshop Managers and Booksellers on all aspects of Loss Prevention.</li><li>To prioritise and visit Waterstones, Foyles, and Blackwells stores in your remit on a need’s basis, based on risk to the business.</li><li>You will reduce shrinkage and cash loss by identifying risk in stores and providing solutions, coaching and support to store teams.</li><li>Proactively investigate reported thefts, data, and missing stock to identify and apprehend offenders. Building criminal cases resulting in arrest and prosecution of offenders.</li><li>Use data and instore intelligence and Security Systems to identify and analyse trends and similarities across active cases and collaboratively work with the wider LPI team to glean and share information to identify and prosecute offenders.</li><li>To establish professional working relationships with internal stakeholders, law enforcement and outside agencies to further reduce risk and loss to the business.</li><li>Work in collaboration with Maintenance and Audit teams to ensure compliance and safety standards are consistently met.</li><li>To complete all set tasks within the given timeframe and escalate identified issues in an appropriate and effective manner.</li><li>To undertake other requests and projects as set by the Loss Prevention manager to support the Business Operation.</li></ul>What we need from you<ul><li>Significant demonstrable experience dealing with shrink and crime resolution within a retail or Policing environment.</li><li>Knowledge of loss prevention policies and practices.</li><li>Knowledge of case building, the criminal justice system and its process, as well as judicial interventions: CBOs, civil recovery methods etc.</li><li>IT literate - Efficient in using a variety of platforms and software, including Microsoft Office, Outlook, In-house transaction monitoring software and intelligence sharing programs.</li><li>Knowledge on data mining best practises, industry standard investigation and interview techniques (PACE, WZ etc) preferable.</li><li>Full UK driving licence.</li></ul>Person Profile<ul><li>A clear, concise communicator, both written and verbally.</li><li>Approachable and personable.</li><li>Self-motivated.</li><li>Ability to influence at all levels of the organisation, working to win hearts and minds.</li><li>Able to manage own time and prioritise effectively.</li><li>Inquisitive, calm, and professional approach.</li><li>Ability to make decisions as needed with minimal supervision.</li><li>Adaptable and resilient.</li><li>Coachable and values development.</li></ul>Why work for WaterstonesAt Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.com.If you have the relevant essential experience and you are interested, we would love to hear from you.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...