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Logistics Coordinator, Dispatcher, Road Transport US
About the position
The Logistics Coordinator, Dispatcher is responsible for coordinating and managing requests from customers, with the goal of meeting and exceeding customer expectations, while accurately tracking various shipment pick-ups to their final deliveries. The ability to work in a fast-paced, challenging environment is critical. Execution of job duties will require a team-oriented individual that is customer service focused, and able to obtain a strong knowledge of systems and vendor capabilities. This individual will be an integral part of the coordination of transportation and operations for DSV Road Transport contractors, company drivers and customers.
Responsibilities
- Dispatch drivers for U.S. Domestic shipment pick-ups and deliveries.
- Ensures compliance with DOT regulations and established internal policies and guidelines.
- Prioritize time sensitive cargo.
- Works closely with team members to meet or exceed all customer service requirements.
- Develops and maintains positive customer, contractor & company driver relationships.
- Works directly with customers on the receipt and processing of transportation requests.
- Utilizes various transportation software systems to facilitate material movement, planning and scheduling.
- Handles dispatch with contractors, company drivers and partner carriers.
- Tracks and traces shipments from pick-up through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
- Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
- Responsible for accurate data capture and system entry.
- Communicates effectively with customers, contractors, company drivers, partner carriers and team members.
- Promotes the DSV Road Transport brand.
- Assists with new account start-ups.
- Adheres to all domestic and international shipping regulations and compliance.
- Performs other duties and projects as assigned.
Requirements
- High school diploma or GED required; logistics or transportation experience preferred.
- 1–3 years of experience in dispatch, logistics coordination, or a related operational role.
- Experience coordinating domestic shipments, dispatching drivers, and tracking freight through delivery.
- Familiarity with transportation systems or dispatch software and strong data entry skills.
- Basic knowledge of DOT regulations and transportation compliance, or the ability to learn quickly.
- Strong customer service, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, team-oriented environment.
- Proficient in typing and PC applications, including Microsoft Office (Excel, Word, PowerPoint).
- Strong English language skills, including reading, writing, and verbal communication; Spanish is a plus.
- Intermediate mathematical skills with the ability to work accurately with numbers and data.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively within a team environment.
- Strong attention to detail and problem-solving abilities.
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced, time-sensitive environment.
- Flexible and adaptable to changing schedules and operational needs, including non-standard hours when required.
- Dependable, accountable, and committed to meeting expectations and following through on responsibilities.
- Strong customer service, communication, and problem-solving skills with the ability to resolve issues effectively.
- Ability to work collaboratively within a team environment and adapt to changing operational needs.
- Flexibility to work non-standard hours as required to support operational demands
Nice-to-haves
- High school diploma or GED required; logistics or transportation experience preferred.
- Strong English language skills, including reading, writing, and verbal communication; Spanish is a plus.
Benefits
- DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits.
- Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
- To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.
