Lead Customer Success Manager

November 7, 2025

Other Jobs To Apply

No other job posts for this day.

BrightLocal helps local businesses get found, chosen, and trusted by customers. We do this through powerful SEO software and services, and we're growing fast. We're now looking for a Lead Customer Success Manager to join our new Local SEO Services team.

If you love helping customers succeed, building strong teams, and making things click, this one's for you.

What you'll do

You'll be the main point of contact for a group of small but strategically important customers, including marketing agencies and local businesses.

You'll guide them from onboarding through ongoing growth, making sure they see real value at every stage.

You'll be leading and coaching a small team of Customer Success Managers and Account Managers, helping them stay focused, motivated, and high-performing.

Here's a closer look at your day-to-day:
Onboard new customers, setting clear success milestones
Help shape SEO success plans with your customers and our SEO Managers
Lead monthly or quarterly success review calls
Monitor customer health and step in early if things go off track
Spot and support upsell and renewal opportunities
Keep detailed records across Planhat and GDrive
Coach your team with regular feedback, 1-1s, and structured training
Work with Operations and Product teams to improve and automate processes

What we're looking for
You're a natural relationship builder who loves solving problems and seeing people (and businesses) grow. You'll need to be comfortable leading others, while also rolling up your sleeves and working directly with customers.

Must-haves
3+ years' experience in Customer Success, Digital Account Management or Support
Strong understanding of SEO or digital marketing
Excellent written and verbal communication
Proven track record of driving adoption and renewals
Experience leading a team, including offshore or remote colleagues
Confident using business tools (CRMs, success platforms, SEO tools, Google Docs etc.)

Nice to have
Experience working with agencies or SMBs
Familiarity with tools like Planhat or similar
Knowledge of customer success metrics and playbooks

You'll thrive in this role if you:
Put customers first and always look for ways to help them succeed
Love coaching and seeing others grow
Spot issues before they become problems
Balance commercial thinking with a genuine care for people
Stay calm, clear and action-oriented in a fast-moving environment
Are curious, driven, and always learning

What you'll get in return
We believe in rewarding great work and giving you the tools to grow

Here's what's on offer:

Salary:
Competitive

Bonus:
Up to 20% of base salary
Hybrid working: 2 days in our Brighton office, 3 days from home
Holiday: 25 days plus bank holidays, plus your birthday off
Duvet days: 3 per year, no questions asked

Healthcare:
Vitality Healthcare cover

Learning & development:
£1,000 personal learning budget per year, plus team-wide development support

Why BrightLocal?
We're not just building tools and services, we're helping thousands of businesses grow. We work with warmth, integrity, and a strong belief in what we do.

You'll join a supportive team where you can make a real impact, develop your skills, and be part of something meaningful.

Ready to lead with impact?

Apply now to help local businesses shine — and bring out the best in your team while you're at it.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...