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L&I Office Assistant 3/Support Units

July 4, 2026

<div style="text-align: center;"><undefined><img src=" 11.10.2021.jpg" style="width: 300px;" class="fr-fic fr-dii" data-uw-rm-alt-dynamic="" data-uw-rm-alt="QU"></undefined></div> <img src=" Banner.jpg" style="width: 965px;" class="fr-fic fr-dii" data-uw-rm-alt-dynamic="" data-uw-rm-alt="QU"> Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability Please Note: This position is open to Internal L&I applicants only. Job HighlightsAre you looking to put your highly developed customer service skills to work? Are you comfortable and excel in a fast-paced work environment? Bring your customer service skills to L&I, the employer of choice. We are excited to announce the opportunity to join our team and work in a positive, goal-oriented atmosphere as an Office Assistant 3. Within the Insurance Services Claims Administration program, this Office Assistant 3 position assists supervisors and workers' compensation adjudicators by providing excellent customer service in timely processing of work items by performing complex clerical support. Training for this position is conducted in-person, hybrid options available once successful. This position contributes to the state’s economic well-being by assisting agency staff in providing workers' benefits to which they are entitled.Some of what you’ll do:<ul type="disc" style="margin-bottom: 3pt;"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;color:inherit;">Create phone referrals by transcribing voice mail messages, accurately capture the caller’s information, and apply information from computer programs, resource manuals, Washington Administrative Codes (WACs), Revised Code of Washington (RCWs) and documents submitted by customers to the processing of work items.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;color:inherit;">Sort mail and distribute it to the appropriate area for further processing and/or prepare for mailing.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;">Perform various claim support duties as needed, including but not limited to, typing letters and correspondence, accurately and free from errors.</li><li style="margin-top:0in;margin-right:0in;margin-bottom: 0in;margin-left:0in;color:inherit;">Transferring and communicating with other program areas to resolve identified issues. </li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;color:inherit;">Navigate through multiple computer programs while inputting data quickly.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;color:inherit;">Work in a strong team atmosphere, share information, and utilize your group to solve problems. </li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;color:inherit;">Maintain confidentiality and compliance with applicable statutes and agency policies and procedures.</li></ul>For the full list of duties, please request the Position Description Form (PDF). Required:High School Diploma, GED, or equivalent.ANDTwo years of clerical or customer service experience assisting clients/customersAND<div style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;"><ul style="margin-bottom: 3pt; margin-left: 0.25in;"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Ability to access and move between multiple computer programs; databases, word processing.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Basic skill level (Level 1) using Microsoft Outlook, Excel, and Word.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Ability to type 40 words per minute, accounting for errors, with a <a href="" data-uw-rm-brl="PR" data-uw-original-href="">5-minute typing assessment</a>.</li></ul></div>When applying, please provide an online typing assessment, ensuring it includes net WPM and shows a minimum of 5 minutes in length. To see a typing assessment that meets the requirements visit <a href="" data-uw-rm-brl="PR" data-uw-original-href=""> style="color:inherit;"> Select and take the 5-minute assessment. Take a screen shot of your result, save, and attach during the online application process. Please do not send a link. Required Equity Competencies:<div style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;"><ul style="margin-bottom: 3pt; margin-left: 11.25px;"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">The ability to take action to learn and grow.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">The ability to take action to meet the needs of others.</li></ul></div>Desired: <div style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;"><ul style="margin-bottom: 3pt; margin-left: 0.25in;"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Call center experience</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Associate’s degree</li></ul></div>Things You Need To Know To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more. At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this <a href="" target="_blank" rel="noopener noreferrer" data-uw-rm-ext-link="">brief video</a> and learn more about why L&I is an employer of choice. This position is flexible/hybrid and requires at least three (3) days in the office after a full time 10 to 12 weeks in office training. The assigned duty station for this position is Tumwater, Washington. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer. To receive more information on opportunities at L&I sign up for <a href="" data-uw-rm-brl="PR" data-uw-original-href="" data-uw-rm-empty-ctrl="" target="_blank" rel="noopener noreferrer" data-uw-rm-ext-link="na">GovDelivery</a> and select L&I job alerts. Application process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement. Please include the following documents with your application:<div style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;"><ol style="margin-bottom: 3pt;"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">A <a href="" data-uw-rm-brl="PR" data-uw-original-href="">cover letter</a> describing specific qualifications.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">A current <a href="" data-uw-rm-brl="PR" data-uw-original-href="">resume</a> detailing applicable experience and education.</li></ol></div><ol style="margin-bottom: 3pt; margin-top: 0in;" start="3" type="1"><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;color:inherit;">Copy of an on-line <a href="" data-uw-rm-brl="PR" data-uw-original-href="">5-minute typing </a>assessment that meets the 40-wpm qualification and clearly displays the length of the assessment.</li></ol><div style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;"><ol start="4" style="margin-bottom: 3pt;"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">A list of at least three professional references with current telephone numbers.</li></ol></div> Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at <a href="" data-uw-rm-brl="PR" data-uw-original-href="" target="_blank" rel="noopener noreferrer" data-uw-rm-ext-link="">Hiring Process at L&I</a>. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner. Background Check Notice:Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position. Other information <div style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;"><ul style="margin-bottom: 3pt;"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">This position is represented by the Washington Federation of State Employees (WFSE).</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;">Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.</li></ul></div>Did You Know? Washington is <a href="" data-uw-rm-brl="PR" data-uw-original-href="" target="_blank" rel="noopener noreferrer" data-uw-rm-ext-link="">America's Top State</a> to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers. Veterans Preference <img src="" style="width: 125px;" class="fr-fic fr-dii" data-uw-rm-alt-dynamic="" data-uw-rm-alt="QU"> Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security number. For further information, contact L&I’s <a href="mailto:HRBTU@Lni.wa.gov" data-uw-rm-vglnk="">Jobs@lni.wa.gov</a>. Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us Contributes to the success of the agency’s mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. People with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization. For more Information If you have any questions regarding this job posting, program, the agency, or to request a copy of the Position Description Form (PDF) please contact Elena Emery at <a href="mailto:Jobs@lni.wa.gov" data-uw-rm-empty-ctrl="">Jobs@lni.wa.gov</a>#LI-DNI

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...