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Human Services Manager I (Administrator) - Community Resources & Svcs, Office of Consumer Protection

May 18, 2026

<div style="text-align: center;">This position is Executive Exempt and as such serves at the pleasure of the Appointing Authority.</div> Provides strategic direction for, and overall management of, the Office of Consumer Protection. Ensures coordination of service delivery with related agencies. Recommends public policy positions regarding consumer issues to Department Director. Contributes to Department-wide strategic planning and goal implementation. Serves as Executive Secretary of the Consumer Protection Advisory Board. Ensures compliance with certain regulations in the County Code. CLASS DESCRIPTION Performs management and advanced level human services work under executive level direction. Work includes directing the activities of an office or agency providing human services in such areas as consumer protection, workforce development or community partnerships. Work includes establishing and implementing programs and procedures; planning, preparing and monitoring budgets; supervising and training staff; and maintaining liaison with outside agencies.Include the following. Other related duties may be assigned. Works and cooperates with co-workers and supervisors at all levels. Learns and performs all essential job functions accurately. Provide strategic direction for Office of Consumer Protection. Provide overall management of all functions of Office.Oversee external communications and partnerships, and coordinate services with related agencies.Recommend public policy positions regarding issues related to consumer protection to Department Director. Work with other agencies, and Offices within Community Resources and Services, as appropriate to implement policy recommendations. Serve as member of Community Resources and Services' senior management team, contributing to Department-wide strategic planning and goal implementation. Administer and ensure compliance with applicable sections of the Howard County Code, including: Title 17, Subtitle 4 (Consumer Protection); Title 17, Subtitle 5 (New Home Contract of Sale); Title 17, Subtitle 6 (Towing From Private Property); Title 17, Subtitle 10 (Landlord Tenant Relations); Title 14, Subtitle 7 (Solicitors and Peddlers); and Title 13, Subtitle 12 (Lease Extensions – Conversion of Rental Housing to a Condominium Regime).Serve as Executive Secretary of the Consumer Protection Advisory Board.Participate in activities related to Emergency Management as requested, including work outside normal business hours.Bachelor's Degree and 5 years of related experience. PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES: J.D. or Master's degree, and experience in community service or related work, including dealing with consumer protection or trade practices and at least one year of managerial experience. Thorough knowledge of methods and practices of protecting consumer interests, including knowledge of County, State and Federal laws, and knowledge of the methods and techniques of investigating complaints and charges of unlawful trade practices. Experience in outcome evaluation and measurement. Budget experience (development and monitoring). Strong interpersonal skills, excellent oral and written communication skills and the ability to work well with an ethnically diverse population. Strong computer proficiency especially with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary. Proficiency in virtual platforms and use of technology for human services delivery. PHYSICAL DEMANDS AND WORK ENVIRONMENT: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, distance vision, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY: Ability to read, analyze, and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Apply to apply basic budgeting principles. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...