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Healthcare Customer Service Rep
Job Summary
HealthLine Nigeria is seeking a dedicated and compassionate Healthcare Customer Service Representative to join our growing team. In this role, you will act as the first point of contact for our patients, clients, and healthcare partners, providing timely, accurate, and empathetic support. Your primary responsibility will be to ensure a seamless experience for individuals seeking information, guidance, or assistance related to our healthcare services. This role is ideal for professionals who are patient-focused, detail-oriented, and skilled in communication.
Key Responsibilities
- Respond promptly and professionally to inbound calls, emails, and chat inquiries from patients and healthcare providers.
- Provide accurate information about HealthLine Nigeria’s healthcare services, programs, and policies.
- Schedule, reschedule, or cancel patient appointments efficiently while maintaining patient confidentiality.
- Document all patient interactions, feedback, and complaints in the company’s customer management system.
- Resolve patient issues, concerns, or complaints with empathy and professionalism, escalating complex cases to supervisors when necessary.
- Assist in coordinating between medical staff, patients, and external partners to ensure smooth service delivery.
- Maintain up-to-date knowledge of healthcare policies, procedures, and industry regulations.
- Contribute to team goals and support continuous improvement initiatives within the customer service department.
Required Skills and Qualifications
- Minimum of a high school diploma; Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
- Strong verbal and written communication skills in English.
- Excellent interpersonal skills with a customer-focused approach.
- Proficient in using Microsoft Office Suite and customer management software.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Knowledge of basic healthcare terminology is an advantage.
Experience
- At least 1–2 years of experience in customer service, preferably in the healthcare sector or a related field.
- Experience handling sensitive patient information with confidentiality is highly valued.
Working Hours
- Full-time position, Monday to Friday, 9:00 AM – 6:00 PM.
- Flexibility for occasional evening or weekend shifts may be required based on operational needs.
Knowledge, Skills, and Abilities
- Strong problem-solving and critical thinking abilities.
- Ability to remain calm and professional under pressure.
- Exceptional organizational skills and attention to detail.
- Strong teamwork skills while also capable of working independently.
- Familiarity with healthcare compliance standards and patient privacy regulations.
Benefits
- Competitive salary and performance-based incentives.
- Health insurance coverage for employees.
- Paid time off and annual leave.
- Professional development and training opportunities.
- Friendly, inclusive, and supportive work environment.
Why Join HealthLine Nigeria
Joining HealthLine Nigeria means being part of a mission-driven organization dedicated to improving healthcare access and quality. You will have the opportunity to make a meaningful impact on patients’ lives while developing your professional skills in a supportive, dynamic environment.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to us with the subject line: Healthcare Customer Service Representative Application. Shortlisted candidates will be contacted for an interview.
