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Experienced Customer Support Specialist – Remote Chat Support and Customer Service Representative for Vision Care Industry Leader

July 1, 2026

Introduction to blithequark At blithequark, we are revolutionizing the vision care industry by making it simpler, easier, and more accessible for people to get the care they need. As a leader in the industry, we have built a legendary culture that prioritizes customer satisfaction and employee engagement. Our goal is to empower our people to solve problems without needing permission, and we have achieved remarkable success in doing so. With a reputation for innovation and customer-centricity, we are now seeking a talented and motivated Chat Support Specialist to join our team. Why Join blithequark? At blithequark, we believe that ordering and obtaining contact lenses should be a seamless and affordable experience. Our rockstar agents are known for going above and beyond to wow our customers, and we are looking for someone who shares this passion for delivering exceptional customer service. As a Chat Support Specialist, you will have the opportunity to work remotely from approved states, with a flexible schedule that includes shifts between 5 AM and 11 PM MST. You will also receive comprehensive training, a competitive starting base pay of $15.00 per hour, and bonus potential of up to $6/hr. Key Responsibilities • Answer 2-3 incoming chats using our LiveEngage platform, providing top-notch customer service in a fast-paced, dynamic environment • Consult customers on enhancing the value of their contact lens purchase, identifying and resolving problems in a way that creates a positive customer experience • Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including one-on-one meetings, team meetings, and team chats • Maintain high performance metrics, including revenue per call, quality, availability, and dependability, while living our company values Big Hearted, Unconventional, Tenacious, Better Together Essential Qualifications • High school diploma or equivalent experience • 2-3 years minimum customer service experience • Great typing skills (at least 40 words per minute) and technical proficiency • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality • Positive, driven, and solution-oriented mentality • Ability to show up to work on time and work your scheduled shift Preferred Qualifications • Previous experience in a remote or virtual work environment • Familiarity with LiveEngage or similar chat platforms • Knowledge of the vision care industry or contact lens products • Experience with performance metrics and quality assurance Career Growth and Development At blithequark, we are committed to fostering growth and development in our employees. You will have access to bi-annual performance reviews, monthly performance bonuses for those who qualify, and ownership of your development with support from leaders dedicated to your success. We believe in providing a safe, respectful, and inclusive work environment that allows you to thrive and reach your full potential. Work Environment and Company Culture Our company culture is built on the values of being Big Hearted, Unconventional, Tenacious, and Better Together. We prioritize customer satisfaction, employee engagement, and innovation, and we are looking for someone who shares these values. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer service and making a difference in the vision care industry. Compensation, Perks, and Benefits We offer a competitive compensation package, including a starting base pay of $15.00 per hour, bonus potential of up to $6/hr, and amazing medical, dental, and vision coverage. You will also receive a 401(k) match, free eye exams for your immediate family and dependents, deep discounts on contact lenses, glasses lenses, and glasses frames, and tuition reimbursement for eligible courses. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Chat Support Specialist. With a competitive compensation package, comprehensive training, and a supportive work environment, this is an opportunity you won't want to miss. Apply today to become a part of our amazing company and culture, and take the first step towards a rewarding and challenging career in the vision care industry. Approved Remote Working Locations We are currently accepting applications from candidates who reside in the following states Arizona, Florida, Idaho, Nevada, North Carolina, Texas

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...