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Executive Assistant, CS Finance, Amazon Customer Service Finance

July 8, 2026

DESCRIPTION

The Amazon Customer Service (ACS) Finance organization is looking for an Executive Assistant who wants to work in a high-impact, fast-moving finance organization. We need someone who is bright and motivated, with a proven history of high performance.

This fast-paced, challenging role requires an individual with flexibility, good judgment, an eye for accuracy, consistent character, and the ability to get things done under tight timelines. We are looking for someone who learns quickly, is self-driven and adapts to changing circumstances with grace. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior leaders is critical, as is a good sense of humor. You will be an effective communicator, both verbally and with written correspondence.

ACS Finance supports one of Amazon's most complex and customer-facing businesses — a global Customer Service operation spanning dozens of countries and serving customers across multiple languages, channels, and time zones. Our finance team partners directly with CS leadership to drive cost efficiency, improve customer experience, and lead an ambitious AI-first transformation of how we work. We are simultaneously managing large-scale organizational change and raising the bar on financial mechanisms — making this a uniquely dynamic environment where no two weeks look alike.

This role requires five (5) days a week in office.

Key job responsibilities
Responsibilities for this position include the ability to think and plan ahead, and manage time effectively.

Other key responsibilities include:

Serving as a business partner ensuring strategic, proactive, and thoughtful support of the organization's business cycle
Management of complex calendar and scheduling requirements
Tracking and helping drive completion of key deliverables and follow up
Coordination and planning of domestic and international travel
Completing expense reports, purchase orders, and managing corporate card purchases
Driving team activities (including staff meeting agendas/notes, org-wide meetings, social events, supply ordering, and other key logistics)
Managing other core administrative activities (new-hire onboarding, organizational charts, supply ordering, etc.)
Project/program management: Support annual operational planning process, business planning, and performance review cycles

BASIC QUALIFICATIONS

Experience with Microsoft Office products and applications
5+ years of senior level leadership support experience
Can show strong verbal and written communication skills

PREFERRED QUALIFICATIONS

Bachelor's degree in relevant field of operations
Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
Experience motivating others to meet the daily challenges of an extremely deadline-driven environment
Experience interpreting data and making business recommendations
Curiosity about and comfort with AI-powered productivity tools, with a willingness to adopt new technologies as they emerge

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...