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Enterprise Fraud Management Support Specialist II

July 3, 2026

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.<a href="https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/Career_site_FAQ-1758133253710.pdf" target="_blank" rel="noopener noreferrer">Need Help?</a>If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to <a href="mailto:careers@truist.com?subject=Accommodation%20request" target="_blank" rel="noopener noreferrer">Accessibility</a> (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)<h1></h1><h3>Please review the following job description:</h3>Work closely with the areas of EFM to understand methodologies and to provide precise assistance. Maintain understanding of advancements in technology, the latest findings from research and development and changes in the marketplace to incorporate into day to day activities. Gain positive working relationships with EFM leadership and business partners. Provides strategic direction, which includes planning, development, and long-term strategy for a department within EFM or for an area with an increased amount of potential risk exposure to the bank. Advises management of solutions and workflow to achieve efficiencies in order to accomplish departmental/corporate objectives.ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Maintain high level of knowledge and understanding of Enterprise Fraud Management processes to ensure analysis is accurate and in compliance. 2. Recommend strategies to leadership that are targeted for specific departments with the goal of increasing efficiency and effectiveness. 3. Provide performance and trend analysis for senior level management 4. Partner with other teams within Enterprise Fraud Management for extended research needs. 5. Maintain high level of knowledge and understanding of all regulations to ensure business support is accurate and in compliance.Qualifications Required Qualifications 1. 3 to 5 years of fraud or banking experience 2. Ability to work independently with minimum supervision in a detailed and deadline-oriented environment 3. Excellent verbal and written communication skills. 4. Excellent organizational and interpersonal skills. 5. Ability to manage competing priorities. 6. Ability to work independently with minimum supervision in a detailed and deadline-oriented environment. 7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. 8. Ability and willingness to work flexible hours, as requiredPreferred Qualifications 1. Master's degree 2. Proven Project Management skill 3. Experience in fraud analytics 4. Demonstrate ability to work under pressure and manage conflicting prioritiesThe annual base salary for this position is $52,620.00 - $96,060.00.General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit <a href="https://benefits.truist.com/" target="_blank" rel="noopener noreferrer">our Benefits site</a>. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.<a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank" rel="noopener noreferrer">EEO is the Law</a> <a href="https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/E-Verify_Participation_Poster-1757074518541.pdf" target="_blank" rel="noopener noreferrer">E-Verify</a> <a href="https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/IER_RightToWorkPoster-1757074222028.pdf" target="_blank" rel="noopener noreferrer">IER Right to Work</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...