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Energy Systems Support Engineer

April 21, 2026

The Energy Systems Support Engineer provides support for industrial battery energy storage products. This primarily involves, diagnosing and resolving equipment problems reported by Tesla's customers and internal automated asset monitoring infrastructure. This is accomplished in connection with Tesla and 3rd party on-site field technicians. The role also involves the remote commissioning of new equipment deployed to our customers, along with supporting site and product level quality issues. This role is an on-site role, that can sit out of any of the following locations: Fremont, Palo Alto, or Lathrop, CA, Austin, TX, or Buffalo, NY Responsibilities <ul><li>Investigate why an Industrial Battery System is not working as expected and establish the repair plan for the system</li><li>Troubleshoot complex electrical/electronic and control system problems with battery systems across different applications such as microgrid and utility scale on-grid applications</li><li>Support remote commissioning and ongoing operations of new Industrial Storage Systems for Tesla customers, including configuring them to customer's specifications, updating the equipment's software and firmware, update networking devices to resolve identified issues and restore operation to the system and functionally testing the equipment</li><li>Support customers and field technicians working with Tesla's Industrial Battery Products using remote diagnostic tools and troubleshooting</li><li>Configure Tesla's controller network settings as per customer's requirements to enable communications with customer controller and any meters shared with customer</li><li>Troubleshoot communication problems among inverters, energy meters, battery controllers, and central SCADA devices</li><li>Support continuous improvement of data processing techniques used by Tesla's internal tools to evaluate performance and find malfunctions</li></ul> Requirements <ul><li>Good understanding of electrical theory and experience / working knowledge with emphasis on DC power systems or other electronic systems/devices/components</li><li>Good understanding of a technical support environment and processes, including ability to document case histories clearly, accurately and with detail. Ability to prioritize workflows effectively according to multiple criteria. Experience with CRM systems, mobile case/ticketing systems, bug tracking systems</li><li>Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power vs. energy etc.)</li><li>Basic understanding or experience with the Linux/UNIX programming environment</li><li>Basic understanding or experience with communication systems and protocols such as TCP/IP, including the tools available at the command line interface to troubleshoot network communication issues</li><li>Bachelor's degree in Electrical Engineering or Computer Science or equivalent experience</li><li>Foreign language proficiency a plus</li></ul> Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:<ul><li> Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction</li> <li> Family-building, fertility, adoption and surrogacy benefits</li> <li> Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li> <li> Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA</li> <li> Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li> <li> 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li> <li> Company paid Basic Life, AD&D, short-term and long-term disability insurance</li> <li> Employee Assistance Program</li> <li> Sick and Vacation time (Flex time for salary positions), and Paid Holidays</li> <li> Back-up childcare and parenting support resources</li> <li> Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance</li> <li> Weight Loss and Tobacco Cessation Programs</li> <li> Tesla Babies program</li> <li> Commuter benefits</li> <li> Employee discounts and perks program</li> <ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...