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Electronic Banking Client Service Officer
Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities. Together, there's no stopping you! Job Title Electronic Banking Client Service Officer Job Description Summary Receive and resolve inbound customer calls, emails, and online banking messages regarding all electronic banking needs, including Treasury Management product support. Provides operational support to lobby and bank staff with online banking functions and resolving client requests. Essential Duties and Responsibilities • Respond to heavy call volumes, addressing all customer needs or issues • Respond to email and online banking message inquiries • Assist clients with any and all online banking needs including Treasury Management product support • Assist clients with processing ACH transactions, Wires, P2P payments, Bill Payment, Positive Pay, Remote Deposits, Debit Card Inquiries, and Transaction Disputes • Respond to and address various system technical issues • Other duties as assigned Qualifications • Strong commitment to customer service • Excellent verbal, written and telephone communication skills • Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals • Detail-oriented • Demonstrate flexibility, versatility, commitment and good judgement • Ability to meet multiple deadlines in a fast-paced environment • Initiative to solve client issues, utilizing vendors and manuals • Able to perform job duties while in a virtual environment Supervisory Responsibilities • None Education and/or Experience • 3 - 5 years' experience in the financial services industry or a combination of relevant experience • Previous banking experience preferred • High school diploma or general education degree Computer and Software Skills • Skilled in operation of a personal computer and mobile devices • Microsoft Office • Google Mail • Google Suite • Proficiency in navigating multiple banking systems Certificates, Licenses and Registrations • None Equal Opportunity Statement Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com. Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE.
