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(Disney US) Customer Support Jobs (Entry Level From Home)

August 17, 2026

The Telecom association is liable for top to bottom examination, testing, functional designing, and programming setup for all telecom administrations across Walt Disney World (WDW). We execute content conveyance arranging, intelligent gadget plan, server redesigns, consumables checking, assessing equipment, and testing new and impending innovations and code. This group leads merchant MSP on framework cash, programming security, and organization change exercises. Working intimately with numerous specialty units inside the organization, we work with new executions of video and intelligent innovation. Upkeep of existing experience frameworks is a center liability, including answering occurrences and supporting specialized help issues.

Chipping away at this group offers an open door to work straightforwardly with specialized merchants and approved affiliates to team up on arrangements and new innovations. Colleagues work a wide assortment of inward Disney associations to create, execute, and keep up with arrangements that keep our WDW sections working successfully and proficiently.

The Telecom Administrations group is searching for a person with solid specialized and investigating abilities to help the Telecom drives at Walt Disney Organization. You will give field support and be answerable for any video servers and programming, video or intuitive hardware establishments and stock, and execution of video and intelligent arrangements across property. You ought to have a strong comprehension of the AV and specialized industry, to incorporate security, showed through past models.

This position will answer to Supervisor Telecom Datacom Tasks.

Obligations:
Give administration to the WDW Telecom administrations program.
Offer involved help for intuitive establishments, server overhauls, video establishments, crisis upkeep, and blackout goal.
Give nearby conference to clients and guarantee functional help of the experience climate to keep up with SLAs and Disney norms.
Get ready and present measurements on uptime, use, patterns, and open doors.
Guarantee telecom network keeps up with programming and security cash.
Oversee substitution and reinforcement parts for all establishments.
Offer level 2 help to emergency the break/fix of any Telecom administrations gadgets followed through Assistance NOW.
Liable for keeping up with and supporting Video Head End IP, RF QAM, and transcoding video.
Join forces with Resort Designing Group, FAM, OSI, and WDI
Help on programming patches and updates.
Give oversight of neighborhood conveyance of consumables by merchants.
Team up with other DPEP groups and administration providers to give productive specialized arrangements.
Oversight of the gadget invigorate and reusing programs.
Act top to bottom investigating with field specialists.
Oversee seller connections.

Capabilities:
3+ years in the AV/Innovation Industry
3+ years network exchanging and directing experience
Solid information on Microsoft Office, SAP Work environment, and Administration NOW
Solid comprehension of different video and sound merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, And so on.)
Strong comprehension and involvement in big business video dissemination backing, sustainment, and execution
Exhibited capacity to deal with accelerations and blackouts.
Strong information on network security principles and industry best practices.
Knowledge of investigation and revealing instruments like Scene, Power BI
Shown solid hierarchical and time usage abilities.
Ready to hit designated due dates and oversee contending needs.
Shown solid composed and verbal relational abilities
Eagerness to learn new programming applications
Ability to show up on Saturday or Sunday as well as night-time as expected by client and business interest
Self-putting together and roused
Exhibited capacity to deal with accelerations and blackouts.
Moderate involvement in network exchanging and steering.
Energy for, and information on intelligent and video frameworks and arrangements
Demonstrated achievement working together with a scope of accomplices

Favored Capabilities:
3+ years in the AV or innovation Industry, experience with video dissemination, encoding, sound mixes and IOT gadgets.
3+ years network exchanging and directing experience

Training:
Partner Degree in software engineering, video innovation, data frameworks, designing, arithmetic, information examination or other related logical or specialized discipline wanted
Or on the other hand, proper affirmations or potentially comparable work

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...