Customer Services Representative

November 1, 2025

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This job is with Johnson Matthey, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

Vacancy:
Customer Services Representative

Location:
Billingham, UK (2 days per week in the office)

Job Family:

CT

Reporting to the Customer Services Team Leader, the Customer Services Representative will drive the customer order process ensuring delivery of the business requirements, acting as the primary internal and external communication link from initial customer contact through to financial receipt.

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology.

With operations in over 30 countries, we employ more than 12,600 people.

We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field.

Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

Your Responsibilities

Management of the clean order process to ensure full compliance and accurate processing of orders to help maintain high customer service levels.

Resolving any issues with the Customer / Global Commercial Sales Teams to ensure on time and in full delivery.

Provide commercial knowledge and know-how to support the Global Commercial Sales Teams from the tender stage through to the order to cash process (vendor registrations, bid bonds/ bank guarantees, contract review, Incoterms, payment terms - letters of credit, manufacturing record books etc).

Provide one point contact for Commercial Teams to co-ordinate any requirements between other JM Functions (S&OP, Commercial, Finance, Legal, Treasury/Banks, Regulatory Affairs, Purchasing, TPI and Customers).

Support the debt management process in conjunction with the Credit Control team to meet agreed business / monetary targets. Resolve any issues with invoices to minimise delays in cash collection.

Requirements For The Role

A Levels to grade C or relevant experience
Previous experience working in a customer services role
Excellent communication skills - verbal, written
Strong Team player with ability to work across functions
Knowledge of Microsoft office
Experience of SAP would be highly preferred

How You Will Be Rewarded

We offer a competitive compensation and benefits package including bonus, excellent pension contributions and 25 days annual leave (varies for shift-based roles).

At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career.

Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges.

Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns

Closing date for applications:
This job advertisement will be posted

for a minimum of 2 weeks, early application is advised

For any queries or should you require any reasonable adjustments to support your application please contact

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

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