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Customer Service Representative - Representante de servicio al cliente (Actualmente hibrido – Preferiblemente bilingüe (ingles/español)
Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).
Descripción del trabajo
LA ENERGÍA NOS UNE
En Eversource, trabajarás para la empresa de suministro de energía más grande de Nueva Inglaterra, que atiende a más de 4 millones de clientes de electricidad y gas natural en Connecticut, Massachusetts y New Hampshire.
Nuestro equipo de más de 9,000 empleados dedicados, diversos y comprometidos se apasiona por brindar una experiencia superior al cliente. Estamos comprometidos con nuestras comunidades, con el medio ambiente y con el uno al otro. Tendrás una variedad de oportunidades para avanzar en tu carrera, ya sea en servicio al cliente, en el área de oficios especializados o en un grupo corporativo o técnico. ¡Únase a nosotros en este increíble viaje para crear un futuro mejor!
Como asesor energético, estarás a la vanguardia de la experiencia del cliente, gestionando las interacciones entrantes de nuestros clientes, escuchando sus necesidades y enorgulleciéndote de ofrecer soluciones para que su experiencia sea realmente excepcional. Estarás inmerso en la evolución de la industria energética, mientras trabajas de forma independiente y colaborativa en un equipo que se centra en la calidad y la excelencia. Esta es una posición representada por el sindicato. Nuestra compensación comienza a $26.73/hora, más horas extras y un bono anual basado en el desempeño individual y de la empresa. Ofrecemos un entorno acelerado, excelentes condiciones de trabajo y un ambiente de equipo colaborativo.
Debido a que estamos ahí para nuestros clientes cuando nos necesitan, ofrecemos una variedad de turnos durante el día. También hay excelentes oportunidades para horas extras, especialmente durante eventos climáticos o de restauración de emergencia. Brindamos capacitación e incorporación sólidas para garantizar que pueda satisfacer plenamente las necesidades de nuestros clientes. Ofrecemos un paquete competitivo de compensación y beneficios, un entorno acelerado y excelentes condiciones de trabajo. Algunos de nuestros beneficios incluyen seguro médico, dental, vista, planes de ahorro para la jubilación, seguro de vida y discapacidad, tiempo libre remunerado, reembolso de educación oportunidades para ser voluntario y retribuir a la comunidad local y más. También ofrecemos muchas oportunidades de entrenamiento y promoción profesional.
Este es un puesto sensible a la seguridad y estará sujeto al programa de drogas regulado federalmente de PHMSA, que incluye las pruebas de drogas aleatorias.
La experiencia que buscamos de ti:
Se requiere diploma de escuela secundaria o equivalente.
Al menos 1 año de experiencia previa ayudando a clientes en cualquier capacidad/línea de trabajo. ¡Se anima a postularse a los candidatos con títulos universitarios que no tengan experiencia relacionada con el cliente!
Los candidatos para este puesto deben ser bilingües y hablar Ingles y Español con fluidez.
Debe pasar las pruebas de habilidades previas al empleo, la verificación de antecedentes y la prueba de detección de drogas.
Condiciones de trabajo:
Ubicación: New Britain , CT
Debe estar disponible para trabajar en la asignación de restauración de emergencia según sea necesario.
Debe estar disponible para viajar entre MA/CT/NH según sea necesario.
Se espera que los representantes estén de guardia y trabajen en horarios extendidos, así como horas extras obligatorias para respaldar un mayor volumen de llamadas durante las inclemencias del tiempo u otros eventos importantes. Los representantes del centro de contacto son empleados de primera línea: si no hay electricidad o hay un evento meteorológico importante que afecte la energía, se espera que estén aquí para atender a nuestros clientes.
Los centros de contacto de Eversource ofrecen un programa de trabajo desde casa basado en el rendimiento en Windsor, CT y Manchester, NH para todos los representantes. Debe vivir en nuestro territorio de servicio para ser contratado. Estamos abiertos los días festivos, por lo que puede inscribirse o ser reclutado para trabajar durante esos horarios.
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ENERGY BRINGS US TOGETHER
At Eversource, you'll be working for New England’s largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire.
Our team of more than 9,000 dedicated, diverse, and engaged employees is passionate about providing a superior customer experience. We are committed to our communities, the environment, and each other. You’ll have a variety of opportunities to further your career, whether it’s in customer service, the skilled trades area or a corporate or technical group. Join us on this amazing journey to create a brighter future!
Eversource Contact Centers offer a performance-based Work from Home program in Windsor, CT and Manchester, NH for all CSRs. You must live in our service territory to be hired.
As an energy adviser, you will be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions to make their experience a truly exceptional one. You will be immersed in the evolving energy industry, while working both independently and collaboratively on a team that focuses on quality and excellence. This is a union represented position.
We offer a fast-paced environment, excellent working conditions and a collaborative team atmosphere.
Because we are there for our customers when they need us, we offer a variety of shifts during the day. There are also excellent opportunities for overtime, especially during emergency restoration/weather events. We provide robust training and onboarding to ensure you are fully able to service our customer needs.
We offer a competitive compensation and benefits package, a fast-paced environment and excellent working conditions. Our compensation starts at $26.73/hour, plus overtime, and an annual bonus based on company and individual performance. Some of our benefits include medical, dental, vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community and more! We also provide many opportunities for training and career advancement.
This is a Safety sensitive position and will be subject to the PHMSA Federally Regulated drug program, including random drug testing.
The Experience We’re Looking for from You:
High school diploma or equivalent required.
At least 1 year of previous experience helping customers in any capacity/line of work. Candidates with College degrees who do not have customer-related experience are encouraged to apply!
The ability to speak Spanish is a plus.
Must pass pre-employment skills testing and background check and drug screening
Working Conditions:
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.
Representatives are expected to be on-call and work extended hours as well as mandatory overtime to support higher call volumes during times of inclement weather or other major events. Contact center representatives are front line employees – if the power is out or there is a major weather event affecting power, they are expected to be here to serve our customers.
We are open holidays, for which you may sign up or be drafted to work during those times.
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Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Build trusting relationships
Worker Type:
RegularNumber of Openings:
25Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
