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Customer Service Representative

July 3, 2026

<div style="text-align:center;"><img alt="" height="165" src="https://assets.jazz.co/customers/customer_20240119131257_4COXJILAJPNAPGL2/layout/20260702160528-DxTx%20Logo%20(3).png" width="400"></div> Customer Service Representative Monday-Friday | 8:00 AM-4:30 PM | $18/hour | Full-Time Location: Remote Looking for a remote customer service role where you can make a difference every day? Join DxTx Pain & Spine, a physician-aligned healthcare organization, where you'll help patients take the first step toward improving their quality of life. In this role, you'll assist prospective patients with scheduling, answer questions about treatment options, and provide exceptional service, all while working remotely with a supportive, collaborative team. Why You'll Love Working Here<ul><li>Fully remote position</li><li>Monday-Friday schedule</li><li>No cold calling—all inquiries come from interested patients</li><li>Opportunity to make a meaningful impact on patients' healthcare journey</li><li>Collaborative, team-oriented environment</li><li>Continuing education reimbursement</li><li>Comprehensive benefits package</li><li>Employee recognition through Bonusly</li><li>DailyPay on-demand pay access</li></ul>About DxTx Pain & Spine DxTx Pain & Spine partners with independent, award-winning physicians across the country to strengthen pain and spine practices through operational, clinical, and administrative support. Our physician-aligned model preserves clinical autonomy while providing the resources practices need to deliver exceptional patient care. Together, we're committed to innovative, patient-centered treatment focused on improving quality of life through non-surgical and minimally invasive care whenever possible. What You'll Do As a Customer Service Representative, you'll serve as the first point of contact for prospective patients, providing exceptional service while helping them schedule care with our affiliated pain clinics and surgery centers. Responsibilities<ul><li>Answer inbound calls from prospective patients and assess their scheduling needs. </li><li>Educate patients on available treatment options and services. </li><li>Register and schedule new patient appointments. </li><li>Send required patient information prior to initial visits. </li><li>Make outbound calls to individuals who have requested additional information or scheduling. </li><li>Reschedule, cancel, and confirm appointments as needed. </li><li>Deliver timely, professional, and compassionate customer service. </li><li>Help support marketing initiatives by providing feedback and assisting with lead tracking. </li><li>Follow company policies, procedures, and confidentiality requirements. </li><li>Perform additional duties as assigned. </li></ul>Qualifications<ul><li>High school diploma or GED required. </li><li>Strong verbal, written, and interpersonal communication skills required. </li><li>Excellent customer service and problem-solving abilities required. </li><li>Proficiency with Microsoft Office or similar computer applications required. </li><li>Strong organizational skills and attention to detail required. </li><li>Ability to quickly learn new software and technology required. </li><li>Knowledge of patient confidentiality and professional workplace standards. </li><li>At least one (1) year of customer service experience in a phone-based or face-to-face environment preferred. </li><li>Previous healthcare and/or contact center experience preferred. </li><li>Familiarity with medical terminology preferred. </li></ul>Skills for Success<ul><li>Builds rapport and communicates confidently over the phone. </li><li>Creates positive experiences for every patient interaction. </li><li>Stays organized while managing multiple tasks. </li><li>Demonstrates empathy, professionalism, and active listening. </li><li>Thrives in a fast-paced, team-oriented environment. </li><li>Maintains confidentiality and accuracy. </li><li>Brings a positive attitude and solution-focused mindset to every conversation. </li></ul>Benefits: Health & Wellness<ul><li>Medical, Dental & Vision Insurance </li><li>Health Savings Account (HSA) </li><li>Health Management Tools </li><li>Accident Insurance </li><li>Life & AD&D Insurance </li><li>Short & Long-Term Disability Insurance </li></ul>Financial Benefits<ul><li>401(k) Retirement Plan </li><li>Remote Work Stipend </li><li>Travel Reimbursement </li><li>Continuing Education Reimbursement </li><li>DailyPay On-Demand Pay Access </li></ul>Work-Life Benefits<ul><li>Paid Time Off (PTO) </li><li>Company Paid Holidays </li><li>Parental Leave </li></ul>Additional Perks<ul><li>Bonusly Employee Recognition Program </li><li>LifeMart Employee Discount Program </li><li>Emergency Travel Assistance </li><li>Identity Theft Protection Services </li></ul>Join Our Team If you're looking for a remote opportunity where you can provide exceptional customer service while helping patients access the care they need, we'd love to hear from you. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...