Customer Service Agent – Remote | Lululemon | UK-Based Applicants Only

November 6, 2025

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<h2>Customer Service Agent – Remote | Lululemon | UK-Based Applicants Only</h2><ul><li><strong>Location:</strong> Remote (United Kingdom)</li><li><strong>Job Title:</strong> GEC Educator – Customer Service Agent</li><li><strong>Contract Type:</strong> Fixed-Term | Full-Time (40 hours/week)</li><li><strong>Vacation Blackout:</strong> 20 November 2025 – 10 January 2026</li></ul><h2>Purpose of the Role</h2><p>Join Lululemon’s <strong>Guest Education Centre (GEC)</strong> as a <strong>Customer Service Agent</strong>, where you’ll deliver world-class support across phone, email, live chat, and social media. You’ll be the voice of the brand, helping guests navigate their shopping experience with empathy, efficiency, and product expertise.</p><h2>Key Responsibilities</h2><ul><li>Resolve guest inquiries with warmth and professionalism</li><li>Manage orders, returns, and troubleshooting across multiple platforms</li><li>Maintain deep knowledge of Lululemon products and policies</li><li>Meet quality, schedule adherence, and efficiency targets</li><li>Participate in career development and performance coaching</li><li>Contribute to an inclusive team culture through IDEA initiatives</li></ul><h2>Skills, Experience & Qualifications</h2><p><strong>Required:</strong></p><ul><li>Minimum <strong>1 year of customer service experience</strong></li><li>Strong verbal and written communication in English</li><li>Ability to multitask and manage live chat conversations</li><li>Intermediate to advanced computer skills (Microsoft Office, internet navigation, 50 WPM typing)</li><li>Commitment to <strong>2.5 weeks full-time training</strong></li><li>Self-motivated, dependable, and able to work independently</li></ul><p><strong>Preferred:</strong></p><ul><li>Familiarity with e-commerce platforms and CRM tools</li></ul><h2>Schedule & Work Requirements</h2><ul><li>Weekdays: 7am–5pm GMT</li><li><strong>Full-time:</strong> 40 hours/week</li><li><strong>Work-from-home setup:</strong><ul><li>Quiet, distraction-free space with a closable door</li><li>Reliable internet connection</li><li>Ability to work on a computer for up to 8 hours/day</li></ul></li></ul><h2>Join Our Official Channels for more Jobs & Scholarship</h2><p>No comment\'s at the moment!, Be the first to post a comment.</p> #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...