Job Title: Customer Service Agent
Location: London Stansted Airport (CM24 1QQ)
Salary: £14.97 per hour
Job Type: Zero Hour Contract
About the Company:
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
About The Role:
We are currently recruiting Customer Service Agents to work at our Stansted base on a zero hours basis.
You will be responsible for delivering an exceptionally high level of customer service to Harrods Aviation's passengers and crews. Duties will be delegated by a senior staff member, however the successful candidate will be expected to work under their own initiative and as part of a team.
Please note the company is NOT able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered.
Due to the varied working hours of this role, public transport may not always be an option and therefore it is essential that candidates hold a full driving licence and have access to their own transport.
The principal accountabilities of the role are;
Maintain a professional image at all times.
Ensure that all tasks and duties are completed during your scheduled shift in an efficient manner.
Daily liaison with other departments within the organisation and with external organisations relating to the efficient operation of the Company.
Take ownership of problems and deal with them in a professional manner.
Process customer requests, under the direction of the Lead CSA.
Place orders for services, including engineering, ground transport and hotel accommodation using approved suppliers.
Cross selling of additional services supplied by Harrods Aviation.
Operation of communications equipment.
Adhere to departmental procedures and systems to maintain optimum efficiency and consistency.
Baggage handling with assistance from Ramp staff.
Drive passengers and crew to and from aircraft.
Ensure vehicles, lounges and all areas are kept clean and tidy.
Maintain stock control of supplies for passenger and crew lounges.
Cover reception duties as requiredWorking Hours:
The Operations Department operates 24 hours per day, 7 days per week, 365 days a year. Hours worked will be at the Company's request and will be subject to the business requirements.
There is not obligation for the Company to offer a minimum number of working hours to you; likewise, there is no obligation on your part to accept work when offered to you.
However, whilst the nature of this contract is intended to be casual for both your and the Company's benefit, there is an expectation that you will not repeatedly decline work offered to you. Applicants should have availability to cover shift during days, nights and at weekends.
The Successful Candidate:
Essential Requirements:
Ideal candidates will:
Have a proven knowledge of Customer Services, which will have been gained working in a 5* hospitality environment or within the First / Club / Business Class Cabins of the airlines renowned for their Customer Service standards.
Have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative.
Have good communication skills combined with courtesy and integrity
Hold a full UK driving license and have access to your own transport, to enable you to commute to our location out of hours when public transport is not available.
Have a five year checkable employment / education history
Have availability to work a combination of day, night and weekend shiftsDesirable Requirements:
Good administration skills and computer literacy would be advantageous.Benefits:
AES contributory pension scheme (subject to meeting minimum earning requirements)
Free on-site parking
Full training and uniform providedPlease click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Client Relationship Advisor, Customer Service Advisor, Customer Service, Customer Relations, Client Services, Customer Support, Client Services Executive, Customer Service Executive, Customer Service, Customer Service Administrator, Airline Customer Service Agent, Airline Customer Support, Cabin Crew, Hospitality Customer Service, Airport Customer Service, Airport Operative, Business Support, Customer Excellence may also be considered for this role
