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Customer Business Manager; Walmart Tools/PC
About the position
At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand. Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more. We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers. We are Revlon, together, transforming beauty. This role is a Hybrid Role: Employees are expected to work from our Rogers, Arkansas office 3 days per week and may work remotely the remaining days Overview: Reporting to the Vice President, Customer Business Development, this position is responsible for leading Revlon’s Tools business, Cutex and Mitchum. This role requires a high degree of collaboration and interdependence across all functions. Key success measures in this role include profitable Sales and Share growth, excellent strategic customer relationships, engaged cross- functional business team, and a strategic long-term vision for the business.
Responsibilities
- Deliver profitable sales and share growth
- Develop, execute and monitor annual promotional trade strategy leveraging Telus (Revlon’s trade promotional tool)
- Lead and facilitate internal and external relationships in support of the business objectives across responsible categories
- Ensure appropriate tracking and reporting systems & processes are in place to measure results against critical KPIs
- Own shipment and consumption forecast accuracy
- Prioritize and allocate investment budgets against key business drivers; optimize ROI
- Execute Revlon brand & category in-store strategies with excellence (merchandising, distribution, display, feature, pricing)
- Develop a clear long-term vision and plan for business growth; key building blocks, required resources, visible agenda
- Integrate Revlon’s corporate strategy with customer’s go-to-market strategy
- Drive and align Revlon’s strategic agenda with Walmart
- Inform and be the expert on Walmart’s strategic agendas within Revlon
- Evolve customer planning from annual sales goals to multi-year enhanced joint business planning w. aggressive KPI goals
- Connect and nurture customer relationships across functions (buying, marketing, finance, operations, supply chain)
- Set objectives to be #1 in customer service
- Update forecasts and displays via Revlon’s Trade promotional tool, Telus
- Complete ad/hoc analysis/tracking reports as required to support the business
- Accountable for new item set up, markdowns, POGs/Modulars, etc.
Requirements
- Well-developed strategic and critical thinking capabilities, followed by strong execution skills
- Demonstrated business savvy; confidence to engage both internally at Revlon and externally at customers
- Strong financial acumen, budget management skills, and proficiency in forecasting knowledge
- Strong written and verbal communication skills
- Excellent customer relationship skills
- Strong Team building and people skills
- Outstanding cross-functional collaboration skills
- Knowledge of personal care/beauty category and Consumer Packaged Goods or other related industry
- Advanced knowledge of A.C. Nielsen services (Market Track & Home Scan), data trends interpretation, retail POS data and customer systems
- Proficiency in Microsoft Office (Excel, Word & PowerPoint)
- Bachelor’s Degree with at least 5-7 years of account management experience
- Strong customer focus with the ability to understand key business drivers
- Demonstrated ability to take the lead in anticipating and resolving key issues
- Able to manage multiple priorities with a proven ability to set goals and prioritize amongst many important projects in order to meet deadlines
- Ability to work independently, make decisions where appropriate and meet predetermined and unexpected deadlines
- Strong drive for accuracy and flawless execution; high level of attention to detail and accuracy, and process orientation
- Strong oral and written communication skills
- Proven presentation skills, strong influencing skills and able to deliver clear, concise and consistent messages both up, down and across the organization
- Ability to develop collaborative relationships through solid selling skills
- Proven ability to lead in a team environment while managing multi-functional stakeholders and possesses excellent interpersonal skills
- Is self-motivated and exhibits business maturity, drive and passion in a fast-paced environment
Nice-to-haves
- Personal care experience would be an asset.
Benefits
- Employees (and their families) are eligible for medical, dental, and vision benefits.
- Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled).
- Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc.
- Employees are also able to enroll in our 401k Retirement Savings Plan.
- Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year.
