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Concierge - The Lodge (Part Time)

March 26, 2026

The Concierge is responsible for the guest arrival experience, working with guests in advance, as well as, assisting guests and day visitors while they are on-site. As a Concierge, you will facilitate and perform various bookings, requests and procedures daily to ensure we meet our Mission Statement "to exceed the guest's expectation by providing a once in a lifetime experience, every time".

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. PebbleBeach Company, located in Pebble Beach, California, owns and operates the world-famous PebbleBeachResorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Essential Duties & Responsibilities:

Escort Guests to their room upon arrival, recommend and assist in booking dining, spa, golf, tours/activities, transportation etc. Effectively balance a high level of multi-tasking of various situations and requests while completing checklists at The Guest Services Desk. Accurately record outgoing and incoming shipping, as well as, frequently lifting 50 lbs. or more.
Anticipate the needs of our guests and identify what to best recommend by utilizing their Resort and Monterey Peninsula Knowledge.
Knows models and integrates Pebble Beach Company culture (mission, values, and standards).
Comply with the Pebble Beach Company safety and health policies and procedures.

Absolutely Required Skills:

Must be able to handle large volume of tasks in a fast-paced work environment.
Must be able to work in a physically demanding environment, such as walking and standing excessively and lifting/pushing/pulling 20-50 lbs. frequently.
Must be team oriented, driven to overcome stressful situations by problem solving and passionate about serving people.
Basic clerical skills required in order to assists guests with business needs.
Minimum of 3 years in guest service related work on the Monterey Peninsula
Must be a good communicator, both orally and in written form.
Present a professional image in dress and communication.
Ability to work independently and interface equally well with co-workers, guests and visitors.
Must be willing to work flexible hours, any day of the week including holidays.

Desired Skills:

Second language preferred.
Knowledge of the Pebble Beach Resorts and the Monterey Peninsula.

Why work for Pebble Beach Company:

Competitive Pay: $17.90/hour plus service charges.
Enjoy world-class health and wellness benefits.For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
Play our world-famous golf courses!Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
Lunch is on us.Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...