CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.<br><br>We are actively hiring for a Complex Litigation Analyst - Remote!<br><br><strong>Your Role<br><br></strong>The Complex Litigation Analyst is responsible for analyzing and interpreting insurance policy language, legal authorities, and claims to support the resolution of litigated and non-litigated coverage matters involving personal lines products. This role provides expert guidance to claims partners on coverage issues, ensures alignment with applicable laws and regulations, and identifies potential risks or complexities requiring escalation. The analyst collaborates with cross-functional teams, monitors legal and regulatory developments, and contributes to training and process improvements, while maintaining deep expertise in coverage interpretation and industry practices. This role does not involve claims adjusting or payment authority.<br><br><strong>Your Work<br><br></strong><strong>Duties & Responsibilities<br><br></strong><ul><li>Serve as the primary coverage advisor for complex personal lines matters, providing guidance within established coverage frameworks while clearly delineating escalation thresholds for highly complex, novel, commercial, or enterprise-impact coverage issues to Complex Litigation Specialists.</li><li>Review, analyze, research, and assist in the resolution of litigated and non-litigated coverage and extra-contractual claim matters involving personal lines products.</li><li>Evaluate policy language, claim facts, legal authorities, and applicable state laws to identify coverage issues and recommend appropriate courses of action.</li><li>Provide guidance and consultation to casualty and homeowner claims personnel regarding coverage questions and moderately complex coverage matters.</li><li>Escalate highly complex, novel, or high-risk coverage issues to senior specialists and leadership as appropriate.</li><li>The Complex Litigation Analyst does not adjust, assess, or issue payment on claims.</li><li>Participate in special projects and workgroups involving claims, coverage, products, regulatory changes, and process improvements.</li><li>Monitor legal, regulatory, and case law developments and communicate relevant impacts to claims partners and leadership.</li><li>Support the development and delivery of coverage and product training materials for claims personnel and business partners.</li><li>Maintain current knowledge of insurance products, policy forms, coverage interpretations, and industry trends.<br><br></li></ul><strong>Required Experience, Education And Skills<br><br></strong><ul><li>4+ years of claims, legal, insurance coverage, or related professional experience.</li><li>High School diploma required.</li><li>Experience supporting litigated claims or coverage-related matters.</li><li>Experience handling casualty, homeowner, or coverage-related claim matters.</li><li>Demonstrated ability to analyze policy language and legal authorities.</li><li>Shows respect for differences through excellent communication skills with people from an array of backgrounds.</li><li>Contributes positively to our company culture through participation in team, department, and enterprise initiatives.</li><li>Lives into cultural norms and supports collaboration and relationship-building across teams.</li><li>Travels as needed for role, including divisional/team meetings and other in-person meetings.</li><li>Fulfills business needs, which may include investing extra time, helping other teams, and supporting organizational priorities.</li><li>Working knowledge of state insurance regulations and claim handling practices.</li><li>Ability to interpret insurance policy language and apply legal and regulatory concepts to factual scenarios.</li><li>Strong analytical, research, and problem-solving skills.</li><li>Ability to work effectively with attorneys, claims professionals, insureds, and business partners.</li><li>Strong organizational, prioritization, and time management skills.</li><li>Strong written and verbal communication skills.</li><li>Ability to exercise sound judgment and make recommendations within established guidelines.</li><li>Proficiency in evaluating claim documentation, legal materials, and coverage-related issues.<br><br></li></ul><strong>What would make us excited about you?<br><br></strong><ul><li>Experience handling complex or high-exposure coverage litigation matters, including bad faith or extra-contractual claims.</li><li>Experience leading or contributing to cross-functional initiatives (Claims, Legal, Product) impacting coverage interpretation or claims handling practices.</li><li>Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)</li><li>Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)</li><li>Travels as needed for role, including divisional / team meetings and other in-person meetings</li><li>Fulfills business needs, which may include investing extra time, helping other teams, etc<br><br></li></ul>Please note we are hiring for this role remote anywhere in the United States with the following exceptions Hawaii and Alaska.<br><br><strong>Why Choose a Career at CSAA IG?<br><br></strong>At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive<strong>. <br><br></strong><strong>Recognition </strong>We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https//careers.csaainsurance.aaa.com/us/en/benefits.<br><br><strong>Career Growth </strong>We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.<br><br><strong>Flexible Workplace </strong>We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.<br><br><strong>Inclusion and Belonging </strong>An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.<br><br><strong>Sustainability </strong>As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.<br><br>CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com<br><br>If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.<br><br>CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).<br><br>CSAA Insurance Group is an equal opportunity employer.<br><br>00