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Clinical Informatics Spec 2 (Ambulatory)

May 20, 2026

About Us

This Clinical Informatics Spec 2 HOD/Clinic is based in Dallas and includes Waxahachie.

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Clinical Informatics Specialist 2 leads in promoting healthcare information technology. This supports clinician aims, the organization's vision, and industry best practices. This position ensures optimal use of clinical information systems for patient care, safety, user satisfaction, productivity, and quality outcomes. Serves as a lead and expert bridging people, process, clinical knowledge, and technology.

Essential Functions of the Role

Demonstrates understanding of Baylor Scott & White Health (BSWH) policies, procedures, and processes. Develops understanding of cross-functional teams within BSWH Information Systems (IS) and other third-party IS teams. Establishes impacts of build to upstream and downstream processes. Demonstrates understanding of impacts to workflow from enhancements, projects, and application upgrades. May serve as the lead for a sub-group for the operational advocate/service line. May serve as the user-acceptance testing manager for a domain/application/service line.
Investigates, escalates, and develops recommendations for resolution. Able to solve complex problems across multiple service lines or business units. Looks for ways to add value beyond stakeholders' immediate requests and acts on them. Can prioritize work autonomously and align with project deliverables and timelines. Provides support to the informatics team to aid decision-making and work prioritization.
Forms views on how health care policy and business processes impact workflow. Builds recommendations and offers innovative solutions for Health Information Technology (HIT) design. Partners with clinical compliance in the survey process for accreditations and designations. Dynamic member of a professional organization.
Manages key project activities using effective project management tools. Facilitates meetings with stakeholders and manages action items to completion. Takes initiative to find answers before escalating and develops resolution ideas. Demonstrates proficiency in managing scope, judgments, and timelines for projects. Serves as a coach and resource to Clinical Informatics Coordinator and Clinical Informatics Specialist 1.
Communicates updates and workflows to customers with minimal help. Considers problems from new perspectives and expands on others' solutions. Manages design and discovery sessions for end users. Frames recommendations using the right tools and methods.
Dynamic participant in shared governance and may serve as an officer for the shared governance council. Understands team building principles and uses tools to enhance relationships and collaboration. Seeks to work with teams with complementary skills and expertise.
Self-assesses against standards for the current role to identify learning needs. Effectively transfers acquired knowledge and expertise. Solicits constant feedback for improvement. Continually acquires new knowledge to improve job performance.

Key Success Factors

Bachelor's degree preferred along with 3 years experience.
Must have one of the following certifications:
- Epic Clinical Informatics Certification
- ANCC Board Certified Clinical Informatics (RN-BC)
- Certified Professional in Health Information & Management Systems (CPHIMS)
  - Licensed clinician such as nurse, physical therapist, occupational therapist, pharmacy technician, dietitian, respiratory therapist, speech pathologist, etc. preferred.
  - Excellent communication (verbal and written), interpersonal, and organizational skills.
  - Sound understanding of clinical practice as it pertains to the integration of clinical information systems/technology and impact on end users.
  - Able to effectively utilize resources with fiscal responsibility in planning, implementation, and evaluation.
  - Exceptional critical thinking and problem-solving skills.
  - Knowledge of clinical practice issues and compliance with current standards/competencies and regulatory bodies.
  - Able to manage multiple projects.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
EXPERIENCE - 3 Years of Experience
CERTIFICATION/LICENSE/REGISTRATION -

Cert Prof HC Inform/person Sys (CPHIMS), Epic Certification (EPICCERT), BC-Informatics Nursing (RN-INFO): Must have 1 of the following:

EPICCERT: Epic Clinical Informatic Certification
CPHIMS: Certified Professional in Health Information & Management Systems
RN-INFO: ANCC Board Certified Clinical Informatics (RN-BC).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...