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Client Services Specialist - Remote in KS, KY, MO, MN, OH, or WI

July 1, 2026

• Candidate must be located in the KS, KY, MO, MN, OH, or WI metro area* As a member of the Client Services team, the Client Services Specialist will proactively address client issues with a blend of optimism and realism, with an emphasis on clear communication. This position will support Etix’s growing client base via phone and email, as well as onsite at live events. The winning candidate will have ticketing-related experience, be a proven self-starter and problem solver with the ability to take direction and apply it to unique challenges. The Client Services Specialist’s tasks will include creating events with the Etix ticketing system and providing ongoing technical support and training on the Etix system, hardware and equipment. Areas of responsibility • Work directly with venues and promoters to provide world class support • Create and support events on the Etix platform • Onboard new clients • Travel and on-site support to live events is required for this position. Travel is generally 25% and at times up to 30-40% during summer concert/fair/festival season. • Moving, installing, and supporting Etix equipment. Ability to lift 30lbs (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) Skills/Experience Required • High School Graduate or equivalent is required. Associates Degree or higher is preferred, but more importantly, you go above and beyond for our clients • Knowledgeable about the ticketing industry and live events • Demonstrated excellent written and verbal communication skills • A commitment to providing excellent service in a fast-paced, high pressure environment • Being a collaborator and team player • Having the ability to learn quickly and adapt in high-paced environments • Web and tech savvy • Must be flexible about working nights, weekends and occasional holidays About Us Founded in 2000, Etix is an international web-based ticketing service provider for the entertainment, travel, and sports industries, processing over 50 million tickets per year in 40 countries. As the largest independent ticketing company in North America, Etix provides flexible and secure online and box office ticketing solutions, integrated digital marketing services and robust e-commerce fulfillment to 4,000+ venues, theaters, arenas, festivals, fairs, performing arts centers, and multi-use facilities. Benefits • Healthcare Etix offers competitive medical, dental, and vision coverage options for Etix team members and their eligible family members, including domestic partners. • Healthcare Financial Savings Etix offers Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) in conjunction with our healthcare offerings. • Financial Protection Life insurance, AD&D insurance, short-term disability, long-term disability and workers’ compensation are offered for eligible team members and paid by the company. Optional additional Life Insurance and AD&D may be purchased to cover an employee, spouse, and/or child(ren). • Retirement Planning Etix offers a 401k retirement savings plan with Fidelity Investments. Included in this program is financial planning and budgeting counseling. • Vacations & Holidays Everyone needs some time off from work to take care of personal business, enjoy a well-earned vacation, or just unwind from the demands of everyday life. At Etix, we offer Paid Time Off benefits in addition to paid company holidays. • Parental Leave Parental Leave is available to new Mothers and Fathers to help assist team members welcome a new child to their family. • Work Attire Program Etix offers an every day casual dress code. While on-site or with clients, business casual attire is preferred. Etix offers branded apparel for client facing team members. Other Information • No sponsorship or H1B situations can be accommodated • Relocation is not available for this position Etix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Etix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply Job! Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...