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Client Service Representative

July 1, 2026

Job Description Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. LabCorp is seeking a remote Client Service Representative to join our team! Schedule Monday - Friday 8am - 5pm Pacific Job Duties/Responsibilities Act a liaison between Invitae|LabCorp, the customer base and patients Be well-versed in all Invitae products, processes, and policies to effectively solve client inquiries and complaints over the phone or via email Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Qualify and establish inbound new customers requesting Invitae|LabCorp's products and services Work in multiple databases to research complex issues and questions Respond to client inquiries within 24 hours Assist in resolving order submission errors with clients Participate in peer training, documentation of client feedback, relaying of feedback to drive improvement of customer satisfaction and business performance Engage in continuous development through customer service training, individualized coaching, constructive feedback, and performance improvement initiative Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Manage daily workflows by prioritizing tasks and ensuring timely completion within queue-based systems Minimum Qualifications High School Diploma or GED equivalent 2 or more years experience in a customer service role 1 or more years experience working in a contact center/call center environment. Preferred Qualifications 1 year of experience or more working in a healthcare, laboratory, or diagnostics environment. 1 year of experience or more handling healthcare-related calls, preferably supporting patients or medical providers. Additional Job Standards Familiarity with medical terminology or laboratory test ordering systems. Bilingual skills (Spanish/English) Proficiency with Salesforce.com or similar CRM platforms. Proficiency with remote collaboration tools (e.g., Teams, Slack Proficiency with Microsoft Office Excellent verbal communication skills, with the ability to explain information clearly and sensitively. General understanding of medical laboratory workflows, terminology, or test processes. General understanding of medical laboratory workflows, terminology, or test processes. Proficiency with Salesforce.com or similar CRM platforms. Strong attention to detail and ability to navigate multiple systems simultaneously. High level of professionalism, reliability, and self-motivation. Excellent organizational and multi-tasking capabilities to effectively handle heavy inbound email and call volume Enjoys problem-solving in a dynamic and rapidly changing environment Strong flexibility and the ability to manage and adapt to changing priorities quickly Skilled in computing fundamentals, basic technology troubleshooting, and ticket management Dedicated to exceeding client expectations through a customer-first approach Invitae|LabCorp is seeking a Client Service Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Client Services Representative will provide product training and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. APPLICATION WINDOW CLOSES JUNE 11, 2026 Pay Range $25/hr - $35/hr plus shift differential where applicable All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. Apply To This Job Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...