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Client Account Director; Work from Home?/Remote Alorica

June 29, 2026

Position Client Account Director (Work from Home/Remote) Alorica GET TO KNOW ALORICA AtAlorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Provides senior leader direction in the design and development of the client management strategy within assigned account(s). Recognized as an expert, overseeing large accounts JOB RESPONSIBILITIES Expand business footprint with existing clients. Align Company short- and long-term strategies with client to maintain and expand revenue. Interprets internal/external business challenges as well as regulatory issues to recommend improvements to products, processes or services. Builds client confidence by creating authentic relationships and anticipating needs through knowledge of client organization and Alorica s suite of offerings Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business. Consistently engages with broader company to ensure complete achievement of results. Consistently makes business decisions to improve client relationship based both on current understanding of business model, processes, practices, systems and support resources as well as provides a strategic view of go-forward practices and plans. Provide leadership and support in crafting client proposals as well as oversee all contract renewals and negotiations. Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals. Meet with sales leadership to craft personal development strategy on a regular basis. Communicates regularly with client and internal partners to ensure alignment Influences clients, internal partners and other parties through clear, concise and articulate communication. Responsible for respective client s overall performance and for motivating team to exceed goals and objectives. JOB FUNTIONS Client Solutions Management Progress Reporting JOB REQUIREMENTS Minimum Education and Experience Bachelor s Degree or equivalent in relevant work experience. 7+ years of client management and/or combination of client management and call center operations experience required. Knowledge, Skills and Abilities Proven track record in solutions-based relationships and demonstrated creativity in analyzing and identifying solutions. Industry knowledge of interaction centers and specific business verticals. Ability to work in partnership with all levels of the organization and client management. Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and organize work in a multi-tasked environment. Exceptional interpersonal, written, and oral communication/presentation skills. Ability to prioritize and organize work in a multitasked environment. Ability to adapt to a flexible schedule. Ability to maintain the highest level of confidentiality. Occasional travel domestically and/or internationally (20-30%) Technical/Functional Competencies Proficient in the use of standard software, hardware & technology of work unit Proficient personal computer skills including bolthires Office. We are only considering candidates and hiring for this position in the following states Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia. Equal Opportunity Employer Veterans/Disabled #J-18808-Ljbffr Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...